Amanda Scherdt

Responsible for providing an exceptional member experience and to grow new consumer and business memberships as well as deposit, loan and investment balances along with insurance and other protection products in alignment with the strategic plans of the credit union. This key relationship building position must be able to precisely describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.

• Accountable to delivering sales plan through effective management/delegation of store and operational tasks and execute tasks as assigned and leadership tasks as delegated by the store manager
• Attract, hire, develop, inspire and retain top talent
• Coach, develop and maximize the success of all associates
• Build schedules to maximize and leverage sales results
• Lead and model the selling and customer experience standards
• Lead selling efforts to meet selling goals during scheduled shifts
• Ensure team communication; reinforcing that associates at every level are focused and accountable to selling
• Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution.

• Accountable to delivering sales plan through effective management/delegation of store and operational tasks
• Set and reinforce clear and aligned expectations, performance, results and accountability with all associates
• Build a team that works well together based on the needs of the store
• Ensure onboarding and continued training of the associate team
• Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all activities
• Ensure team communication; reinforcing that associates at every level are focused and accountable to selling.