Amanda Schmechel
Gorham,NM
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offer strong decision-making skills to manage multiple, concurrent initiatives. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Life Benefits Specialist
UNUM
04.2024 - 03.2025
- Managed a changing caseload of claims, ensuring appropriate sign-offs and meeting varying caseload requirements based on product(s)
- Developed strong knowledge of Unum products, policies, procedures, and contracts, including contract definitions, provisions, clauses, exclusions, and waivers
- Applied technical contract/policy knowledge to ensure accurate eligibility determinations, liability decisions, and appropriate payees
- Gained proficiency in claims systems and coordinated with other product teams for accurate information sharing
- Delivered excellent customer service by processing claims promptly and responding to inquiries in a timely manner
- Checked employees' benefits enrollment for accuracy and inputted all data into Navilink and BAS software systems.
Administrative Assistant-Code Division
Town Of Gorham
04.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Manage approximately 40-50 incoming calls, emails, and customers interactions per day
- Processes and update information regarding changes in ownership, name and address, qualified sales, and real estate transactions
- Transcribe and organize information to assist in Board of Assessment Review Meetings
- Assist in maintaining and updating changes on property record cards based on monthly deeds
- Updates information regarding ownership changes and data changes due to inspections by field staff
Office Manager
Port Resources
10.2022 - 04.2023
- Managed, trained, supervised and supported administrative office staff to provide highest quality of client care consistent with accepted guidelines, compliance plan, and company mission and vision
- Maintained compliance with all company policies, regulatory requirements, HIPAA protection of PHI, data security, ADA, contractual obligations, and monthly fire drills
- Established standardized workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of administrative personnel
- Ensured accessibility to visitors for adherence to CDC guidelines, safety, appearance, and cleanliness
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Accounts Payable Clerk
Town Of Buxton
12.2020 - 02.2022
- Prepared vendor invoices and processed outgoing payments
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Computerized recordkeeping systems, initiating and maintaining financial accuracy and current tracking in TRIO software
- Gathered, evaluated and summarized account data in detailed financial reports
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
Human Resources Administrative Assistant
Port Resources
04.2019 - 03.2020
- Helped employees register for benefits programs using online portals
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Conducted exit interviews with terminated employees
- Participated in recruitment and selection process for new hires
- Scheduled and coordinated interviews between hiring managers and potential candidates
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues
Resident Service Coordinator
Avesta Housing
09.2016 - 04.2019
- Coordinated services and programming for 12 apartment buildings which housed 491 units of elderly, disabled, and family households
- Worked directly with property management staff to address lease compliance issues, assisted in annual apartment inspections, and maintenance requests
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues
- Implemented innovative strategies to increase resident engagement in community activities and initiatives
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization
Housing Specialist
Shalom House
06.2006 - 10.2011
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals
- Managed Shelter Plus Care and BRAP housing subsidies with over 120 continuously changing clients
- Participated in meetings with local non-profits to discuss program objectives and strategies
- Built a network of community partners and resources to provide holistic support services to clients navigating the complex landscape of affordable housing
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status
Education
Associate of Arts - Behavioral Health and Human Services, MHRT/C
Southern Maine Community College
South Portland, ME05.2004
Skills
- Systematically Organized
- Adaptable and Quick Learner
- Effective Team Collaboration
- Skilled in Microsoft Office Applications
- Independent Problem Resolution
- Clear Communication Skills
Timeline
Life Benefits Specialist
UNUM
04.2024 - 03.2025
Administrative Assistant-Code Division
Town Of Gorham
04.2023 - 03.2024
Office Manager
Port Resources
10.2022 - 04.2023
Accounts Payable Clerk
Town Of Buxton
12.2020 - 02.2022
Human Resources Administrative Assistant
Port Resources
04.2019 - 03.2020
Resident Service Coordinator
Avesta Housing
09.2016 - 04.2019
Housing Specialist
Shalom House
06.2006 - 10.2011
Associate of Arts - Behavioral Health and Human Services, MHRT/C
Southern Maine Community College
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