Amanda Schneebeck
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Franchise Operations Manager
Unishippers
06.2013 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Office Manager
Perky Jerky
02.2013 - 06.2013
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
General Manager of Operations
Worldwide Express
07.2010 - 02.2013
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Met with potential and current customers concerning growth and special needs
- Backup for sales representatives when on leave or in between acquiring a new representative
- Schedule and track LTL, FLT and small package shipments; including domestic and international
- Handle all invoicing disputes including re-weighs, re-class and damage claims
- Price products from vendors, and ordering supplies
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Event planning, meeting and interaction with clients on a day to day basis
Warehouse Manager
3PD/SLG
11.2007 - 06.2009
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Black Belt - Six Sigma
Educate 360
02.2024
High School Diploma -
Mceachern High School
Powder Springs, GA05.1996
Skills
- Analytical Thinking
- Budget Management
- Delegation Skills
- Team Leadership
- Conflict Resolution
- Inventory Control
- Goal Setting
- Attention to Detail
- Decision Making
- Performance Management
- Project Management
- Problem Solving
Timeline
Franchise Operations Manager
Unishippers
06.2013 - Current
Office Manager
Perky Jerky
02.2013 - 06.2013
General Manager of Operations
Worldwide Express
07.2010 - 02.2013
Warehouse Manager
3PD/SLG
11.2007 - 06.2009
Black Belt - Six Sigma
Educate 360
High School Diploma -
Mceachern High School