AMANDA SCHOVANEC

• Stayed current on industry trends by attending relevant conferences and seminars, incorporating new ideas for the benefit of both guests and staff.
• Enhanced customer satisfaction by addressing concerns promptly and ensuring high standards of food quality.
• Developed strong relationships with vendors, negotiating favorable contract terms for the dining department.
• Collaborated with executive management to develop strategic plans for continuous improvement in dining services operations.
• Maintained a clean, safe, and organized work environment compliant with health and safety regulations through regular inspections and staff trainings.
• Established positive relationships with guests by consistently offering friendly, attentive service during their dining experiences.
• Mentored junior staff members, fostering professional growth and improved performance within the team.

Conducted meetings with about 80 staff members to discuss production progress and to attain production objectives.

• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Purchased food and cultivated strong vendor relationships.
• Worked closely with organizational leadership and board of directors to guide operational strategy.

• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Tracked food production levels, meal counts, and supply costs.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
• Promoted positive work environment by fostering open communication among team members and resolving conflicts effectively.
• Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within workplace setting.
• Ensured high standards of cleanliness and sanitation with regular inspections and staff training dividing into groups of 15
• Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.

• Aided colleagues, managers and customers through regular communication and assistance.
• Managed agendas and calendars, boosting productivity and improving organizational initiatives.
• Maintained personnel records and updated internal databases to support document management.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Oversaw successful planning and execution of staff meetings, parties and events.
• Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
• Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
• Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.

• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Coordinated merchandising displays, signage and sales enablement.
• Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
• Boosted store sales through effective merchandising, product placement, and promotional displays.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Engaged associates in daily operations through open communication and upbeat team meetings.
• Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
• Successfully drove new product lines to increase annual profits by 45%.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
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• Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
• Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
• Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
• Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.