Amanda Schreckengast
Jacksonville,FL
Summary
Staff Support Staff Specialist with a proven track record at Village of Merici LLC, enhancing communication and optimizing scheduling to reduce overtime. Skilled in data entry. I excel in fostering teamwork and improving operational efficiency, ensuring client needs are met with professionalism and attention to detail. Highly dependable with expertise in client support, and administrative duties, Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Staff Support Specialist
Village Of Merici LLC
03.2025 - 10.2025
- Facilitated effective communication between departments, improving response times to client needs.
- Supported scheduling efforts, optimizing staff coverage during peak service hours.
- Maintained accurate records of client interactions, documenting resolutions and identifying areas for improvement.
- Optimized support staff scheduling to ensure adequate coverage during peak hours and reduce overtime expenses.
- Streamlined office operations for increased efficiency through effective organization and time management skills.
Team Lead
Village of Merici LLC
06.2020 - 10.2025
- Facilitated conflict resolution sessions to address team concerns and improve dynamics.
- Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
- Coordinated resource allocation to optimize team performance and meet project demands.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Lead Teacher
Outside the Box
02.2018 - 03.2020
- Facilitated effective communication between departments, improving response times to client needs.
- Supported scheduling efforts, optimizing staff coverage during peak service hours.
- Maintained accurate records of client interactions, documenting resolutions and identifying areas for improvement.
- Optimized support staff scheduling to ensure adequate coverage during peak hours and reduce overtime expenses.
- Streamlined office operations for increased efficiency through effective organization and time management skills.
Education
High School Diploma - Basic
Ben Davis High School
Indianapolis, IN05.2001
Skills
- Empathy and patience
- Policy enforcement
- Support services
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Excellent communication
- Organizational skills
- Active listening
- Document and file management
- Decision-making
- Relationship building
- Task prioritization
- Goal setting
- Professionalism
- Schedule management
- Adaptability
Certification
• Inarf PSISP support plan training
• NADSP frontline supervisor
• NADSP DSP 1
• NADSP home and community support professional
•Open Future Learning Certifications
•Paradigm Certification
• New Skills Academy- Special Education
•New Skills Academy- Autism Awareness
Timeline
Staff Support Specialist
Village Of Merici LLC
03.2025 - 10.2025
Team Lead
Village of Merici LLC
06.2020 - 10.2025
Lead Teacher
Outside the Box
02.2018 - 03.2020
High School Diploma - Basic
Ben Davis High School