Amanda Schrobiltgen
Asheville,NC
Summary
I'm a Professional familiar with hotel operations, cleaning procedures and health and safety regulations.
I'm a Highly-qualified Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on management as well as a team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
I am always Organized, and a dependable candidate successful at managing multiple priorities with a positive attitude! I'm willing to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team and achieve company goals.
Overview
7
7
years of professional experience
Work History
Loss Prevention Security Officer
Omni Hotels & Resorts
04.2023 - 07.2023
- Observed video surveillance systems for prompt emergency response.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Housekeeping Office Coordinator
Omni Hotels & Resorts
10.2022 - 07.2023
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Housekeeping Supervisor/Laundry Attendant
Home2 Suites By Hilton
12.2019 - 01.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
REI Team Member
REI
03.2019 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
Amazon Associate
Amazon
09.2019 - 12.2019
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Party Host
Skyzone Asheville
03.2016 - 04.2017
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Led creative games and activities to engage and entertain guests during events.
- Directed guests to correct areas for eating, dancing, and other services.
Education
High School Diploma -
James Madison High School
Atlanta, GA04.2019
Skills
- Task Assignment
- Department Coordination
- Customer Service-Focused
- Data Archiving
- Detailed Cleaning
- Quality Assurance Controls
- Training and Mentoring
- Performance Evaluation
- Staff Training and Development
- Quality Assurance
Timeline
Loss Prevention Security Officer
Omni Hotels & Resorts
04.2023 - 07.2023
Housekeeping Office Coordinator
Omni Hotels & Resorts
10.2022 - 07.2023
Housekeeping Supervisor/Laundry Attendant
Home2 Suites By Hilton
12.2019 - 01.2021
Amazon Associate
Amazon
09.2019 - 12.2019
REI Team Member
REI
03.2019 - 08.2020
Party Host
Skyzone Asheville
03.2016 - 04.2017
High School Diploma -
James Madison High School