Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Schubert

MAYBEE

Summary

Dynamic professional with extensive experience as a County Clerk at First District Court, excelling in document preparation and conflict resolution. Recognized for meticulous attention to detail and exceptional customer service, consistently enhancing public trust and satisfaction. Proven ability to handle payments accurately while maintaining professional ethics in high-pressure environments.


Overview

6
6
years of professional experience

Work History

County Clerk

First District Court
04.2024 - Current
  • Ensured accuracy in official records by meticulously reviewing documentation before processing or archiving.
  • Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
  • Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.

Administrative Assistant

R & B Plastics Machinery
10.2022 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.

Customer Service Representative

First Merchants Bank
10.2019 - 10.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

Bachelor of Science - Forensic Psychology

Southern New Hampshire University
Hooksett, NH
11-2025

Associate of Arts - Liberal Arts

Washtenaw Community College
Ann Arbor, MI
05-2014

Skills

  • Document preparation
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Money handling
  • Professional ethics
  • Conflict resolution
  • Court procedures
  • Payment collection
  • Telephone etiquette
  • Legal terminology

Timeline

County Clerk

First District Court
04.2024 - Current

Administrative Assistant

R & B Plastics Machinery
10.2022 - 04.2024

Customer Service Representative

First Merchants Bank
10.2019 - 10.2022

Bachelor of Science - Forensic Psychology

Southern New Hampshire University

Associate of Arts - Liberal Arts

Washtenaw Community College

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