Amanda Scott

Managed daily operations to ensure efficient spa function. Scheduled employee shifts and coverage. Conducted hiring, onboarding and training of new employees. Oversaw employee disciplinary actions. Processed bi-weekly payroll. Maintained inventory and ordered all spa products. Delivered exceptional customer service while handling guest feedback. Coached all employees on elevated guest experiences.

Oversaw all front desk operations, managing a team of spa coordinators. Scheduled guest appointments via phone and email through Spa Soft. Handled group reservations. Trained all new spa coordinators. Delivered exceptional customer service as the first point of contact - Greeting guests and resolving issues with professionalism.

Oversaw all front desk operations supervising a team of desk agents. Managed guest check ins and check outs. Managed a housekeeping team to ensure all rooms were properly serviced. Resolved guest issues, requests and complaints with discretion and urgency.

Conducted regular room inspections to verify compliance with housekeeping standards. Placed orders for housekeeping supplies and guest toiletries. Communicated repair needs to maintenance staff. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.