Amanda Scudder
Wimberley,TX
Summary
Adept at fostering customer loyalty, I leveraged complaint handling and technical troubleshooting skills at SP Plus Parking, achieving notable customer retention improvements. Through proactive problem-solving and empathetic communication, I enhanced service delivery, embodying a culture of excellence and continuous learning.
Overview
22
22
years of professional experience
Work History
Customer Service Phone Agent
SP Plus Parking
01.2021 - Current
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Streamlined issue resolution processes by proactively identifying common problems and developing practical solutions.
- Supported the onboarding process for new hires by sharing expertise and best practices, fostering a culture of continuous improvement.
- Kept detailed records of customer interactions, updating account information as necessary for future reference.
- Achieved improved customer retention rates by consistently delivering personalized service that exceeded expectations.
- Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
Associate Manager
Sonic Drive in
08.2004 - 08.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Made change and returned correct cash and coin to patrons.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Assisted with preparing salads and cold food items.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
- Collaborated with team members to introduce new menu items, driving increased interest from regular customers.
- Maintained strict adherence to health and safety regulations, contributing to safe dining environment.
- Implemented waste reduction strategy, contributing to cost savings and environmental sustainability.
- Participated in regular team meetings to discuss performance and identify areas for improvement.
- Assisted in development of customer loyalty program, fostering repeat business.
- Enhanced customer experience by maintaining clean and welcoming dining area.
- Improved kitchen organization, streamlining food preparation tasks and reducing order preparation times.
- Trained new staff on operational procedures, ensuring consistency in service delivery.
- Conducted thorough cleaning and sanitation of kitchen equipment, upholding high standards of hygiene.
- Developed system for quicker food preparation without compromising quality, meeting customer expectations for speed and taste.
Daycare Teacher
Sunshine Daycare
09.2002 - 04.2004
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Implemented curriculum to enhance classes with learning-focused activities.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
- Maintained open and effective communication with parents about their child's progress and areas for improvement.
- Engaged children in environmental awareness activities, instilling sense of responsibility for nature.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
- Strengthened children's early literacy and math skills through interactive lessons and games.
- Improved classroom management by establishing clear rules and using positive reinforcement techniques.
- Enhanced children's social skills by organizing group activities and encouraging cooperative play.
Education
High School Diploma -
Wimberley High School
Wimberley, TX05.2001
Skills
- Stress Tolerance
- Complaint Handling
- Language Fluency
- Call Control
- Typing Speed
- Empathy Display
- Patience Maintenance
- Social Awareness
- Customer Service
- Problem-solving skills
- Call Center Customer Service
- Resolving issues
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Answering questions
- Customer Support
- Gathering information
- Communicating with clients
- Data Entry
- Product Knowledge
- Customer service optimization
- Technical Troubleshooting
Timeline
Customer Service Phone Agent
SP Plus Parking
01.2021 - Current
Associate Manager
Sonic Drive in
08.2004 - 08.2024
Daycare Teacher
Sunshine Daycare
09.2002 - 04.2004
High School Diploma -
Wimberley High School