Summary
Overview
Work History
Education
Timeline
Generic

Amanda Seales

Lakeland,FL

Summary

Seeking a part-time position that will utilize my outstanding customer service skills and years of experience in sales and training.

Overview

19
19
years of professional experience

Work History

Server/Trainer/Bartender

HOOTERS CORPORATION
08.2006 - Current
  • Floor Trainer, Image Coach, Class Trainer, & Manager’s Assistant
  • Completed Employee Schedule
  • Managed new hire process and communicated status to management team.
  • Communicated effectively with colleagues and management.
  • Project Management: Ability to initiate/manage projects.
  • Ensure that new hire employees complete necessary material.
  • Capable of working in a stressful environment.
  • Handled cash and financial transactions.
  • Completed File Audits.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Monitored new server performance and offered continuous support throughout training period.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Used Microsoft to design training for employees and increase company retention and productivity rates.

Property & Casualty Insurance

USAA
10.2020 - 01.2021
  • Facilitates the member experience by answering inbound phone calls.
  • Handled financial transactions.
  • Navigated multiple systems/programs
  • Obtained Property & Casualty (P&C) License
  • Assist members with foundational to moderately complex quotes
  • Issuing Homeowners, Renters, and Valuable Personal Property Insurance
  • Maintenance and Servicing on existing policies.
  • Follows written risk and compliance policies
  • Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.

Distribution Associate

ASPIRE FINANCIAL SERVICES
03.2013 - 12.2015
  • Managed multiple disbursement processing channels with several custodians.
  • Prompt with learning and mastering a variety of computer programs/websites.
  • Processed all distribution and loan request for 457, 403B, IRAs, Keogh, & 401K Plans.
  • Perform accurate computations and verification of data received; including disbursement amounts, tax code, and tax calculations.
  • Partnering with the department leadership to identify process improvements opportunities and recommend solutions.
  • Updated Procedures & Training Material.
  • Managed Fund Disbursements.
  • Reconcile custodian accounts daily.
  • Complete stop payments and reissue for returned and stale dated checks.
  • Collected distribution fees for Account Receivable.
  • Consistently providing quality customer service and support to participants, Third Party Administrators, Financial Advisors, Plan Sponsors, and Custodians.
  • Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
  • Prioritized and rearranged tasks to meet changing demands.
  • Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.

Administrative Assistant

MANPOWER: Hillsborough County Sheriff's Office
01.2012 - 02.2013
  • Administered quality control of evidence, lost and abandoned property.
  • Organized and tracked evidence and in warehouses and computer database.
  • Safeguard evidence gathering and case history confidentiality.
  • Provided information to the public and Law Enforcement Agencies on impounded property.
  • Safeguards evidence gathering and case history confidentiality.
  • Managed in-coming and out-going mail; and staff production sheets
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

High School Diploma -

Walter Sickles High School
Tampa
06.2004

Timeline

Property & Casualty Insurance

USAA
10.2020 - 01.2021

Distribution Associate

ASPIRE FINANCIAL SERVICES
03.2013 - 12.2015

Administrative Assistant

MANPOWER: Hillsborough County Sheriff's Office
01.2012 - 02.2013

Server/Trainer/Bartender

HOOTERS CORPORATION
08.2006 - Current

High School Diploma -

Walter Sickles High School

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