Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Searles

Santa Clara,US

Summary

Knowledgeable with background as Associate Lead. Proven ability to manage team operations and drive project success. Demonstrated skills in leadership and problem-solving, ensuring smooth workflow and consistent results.

Overview

24
24
years of professional experience

Work History

Associate Lead With Keys

PetSmart
11.2021 - 10.2024
  • Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
  • Oversaw employee scheduling to optimize staff availability during peak hours while adhering to budget constraints.
  • Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
  • Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
  • Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.
  • Streamlined daily operations for improved efficiency through the implementation of innovative organizational systems.
  • Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
  • Assisted in the development and implementation of employee training programs that increased overall staff competency and performance levels.
  • Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
  • Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
  • Implemented successful sales strategies to drive store revenue and exceed monthly targets.
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Delivery Driver

AEMPro
06.2021 - 11.2022
  • An auto parts delivery driver delivers auto parts to commercial clients, such as auto repair shops and car dealerships
  • They typically work for auto parts stores or machine parts distributors
  • Duties include: Gathering parts to fulfill orders and loading them into their delivery vehicle; Unloading parts at the client location; Conducting safety checks to maintain a safe working environment; Managing information for entry into sales and manufacturing systems; Reviewing orders before and after delivery to ensure that orders are complete and charges are correct; Adhering to assigned routes and following time schedules.

Office Manager

Welkley CPA
01.2014 - 12.2018
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

ADMINISTRATIVE ASSISTANT

Five Leaf Clover Inc
05.2013 - 11.2013
  • Support the CEO of FLCI as well as provide support to the CTO of IBM
  • Organize the details of special events, travel arrangements, agendas and itineraries
  • Organize conference calls as well as taking extensive meeting notes
  • Keep Executive Calendars up to date
  • Assist clientele via telephone and Skype
  • Perform filing, data management, drafting and editing memos
  • Assist with all other office administrative duties.

CHANNEL/PARTNER DESK ADMINISTRATOR

NetManage
06.2005 - 06.2009
  • Maintaining communication with channel partner's corporate management and product marketing
  • Work closely with Marketing to update and keep Partner Portal up to date and accurate
  • Providing pricing quotes and pricing schedules to channel
  • One stop source for all channel education and information
  • Problem resolution - channel conflict
  • Signing up new reseller partners Reviewing partner agreements
  • Field regular calls from resellers/channel partner Order status and tracking Handle all order problem alerts
  • Primary customer service interface with distributors and resellers
  • Provide sku information and pricing (where appropriate) otherwise qualifies opportunity for AE/ISR
  • Frequent interaction with legal, finance, client services, and direct sales
  • Handle frequent analysis of customer support contract, license agreement
  • Handle RMA's (Return Request Form)
  • Send out approvals for all partner application.

RECEPTIONIST

Google
02.2003 - 03.2005
  • At Google I had a variety of responsibilities
  • Those duties are listed below
  • Maintaining the lobby assigned to me
  • Answering a multi-line phone and directing calls to the appropriate person or department
  • Interaction with Vendors
  • Interact with guests and interview candidates
  • Filing of all office supply invoices for all 8 buildings
  • Upkeep of magazine and newspaper subscriptions for all 8 buildings
  • Assist the Accounts Payable department as needed with various project
  • Assist the AP department with opening the mail and distributing it appropriately
  • I was solely responsible for the upkeep of the Training help sheets and Training Checklists for new receptionists
  • Assisted in training new receptionists.

OFFICE ASSISTANT/ADMINISTRATIVE ASSISTANT

Community Foundation Silicon Valley
06.2000 - 05.2003
  • Answer, screen and appropriately direct all calls that come into the Foundation
  • Greet all guests and donors of the Foundation
  • Effectively communicate and interact with people of diverse backgrounds, cultures, socio-economic status, and abilities
  • Open, sort, and distribute the mail
  • Process and research all checks incoming to the foundation as well as maintain the daily cash log
  • Order and replenish all office supplies
  • Interact with vendors that the foundation uses for services
  • Handle the up-keep of foundation staffing forms, such as extension lists, birthday lists, etc
  • Assist in various mailings for multiple departments
  • Responsible for the maintenance and up-keep of all office equipment
  • Maintain accurate and detailed calendar of events, grant due dates, and schedules of all the Foundation staff activities and whereabouts
  • Enter and update donor information/mailing lists in the Foundation database
  • Facilitate the organizational needs of the Foundations supply room
  • Handle all incoming RSVP's for the Foundation's annual meetings, including recording information for all guests into the FIMS database as well as the daily cash log
  • Some of the additional tasks I have done at the foundation that have been added opportunities to my daily responsibilities were the following: Design, write and produce a variety of event invitations, and flyers
  • Design of the Skoll Online Community Survey
  • Youth in Philanthropy
  • I was also actively involved with our Wellness and Social committee to try to assist in providing a calmer and happier workplace environment
  • My experience at CFSV has given me the opportunity to exercise a positive attitude, patience, compassion, and good judgment when dealing with others.

Education

Medical Billing and Coding -

West Valley College
11.2011

Bachelor's in Visual and Technical Design and Communications -

Silicon Valley College
05.2004

Skills

  • Customer service
  • Sales administration
  • Photography
  • Marketing
  • Direct Sales
  • Payment Collection
  • GPS Navigation
  • Order Verification
  • Safe Driving Record
  • Customer Service

Timeline

Associate Lead With Keys

PetSmart
11.2021 - 10.2024

Delivery Driver

AEMPro
06.2021 - 11.2022

Office Manager

Welkley CPA
01.2014 - 12.2018

ADMINISTRATIVE ASSISTANT

Five Leaf Clover Inc
05.2013 - 11.2013

CHANNEL/PARTNER DESK ADMINISTRATOR

NetManage
06.2005 - 06.2009

RECEPTIONIST

Google
02.2003 - 03.2005

OFFICE ASSISTANT/ADMINISTRATIVE ASSISTANT

Community Foundation Silicon Valley
06.2000 - 05.2003

Medical Billing and Coding -

West Valley College

Bachelor's in Visual and Technical Design and Communications -

Silicon Valley College

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Amanda Searles