Amanda Seitz
Staten Island ,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Omni Representative
Dicks Sporting Goods Distribution Center
Sayreville , New Jersey
10.2021 - 01.2022
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Understood each target customer's business model, mapped out organization and identified unique technology needs.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
Customer Service Technician
United States Air Force, USAF
08.2019 - 08.2021
- Developed software and hardware databases to handle service members data.
- Maintained all service members, military contractors, veterans, and retirees with medical benefits, base access, computer access, personal information changes, deployments, change of duty station, separations, etc.
- Conducted serviced members funerals by flag folding, giving speeches to families, and helping schedule funerals.
- Participated in nuclear response by going through an array of drills for security measures for nuclear destruction.
Wrestling Coach
Beat The Streets Wrestling
Manhattan, NY
06.2018 - 03.2019
- Demonstrated proper technique for penetrating, lifting and pinning for team and coaching staff.
- Individually coached struggling players to help boost confidence and meet personal goals.
- Educated individuals on importance of proper nutritional and sleep habits, demonstrating impact on physical performance.
- Established clear benchmarks for performance and monitored individual and team progress.
- Trained athletes in proper use of equipment for safety and maximum results.
- Recruited student-athletes of highest caliber to elevate team performance.
Dental Assistant
Dr. Goodman
Staten Island, NY
06.2017 - 01.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Esthetician License - Esthetics
Career School of New York
Staten Island, NY08.2022
Secondary Education In English - Teaching
College of Staten Island of The City University of New York
Staten Island, NY08.2022
Skills
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Responding to Difficult Customers
Timeline
Omni Representative
Dicks Sporting Goods Distribution Center
10.2021 - 01.2022
Customer Service Technician
United States Air Force, USAF
08.2019 - 08.2021
Wrestling Coach
Beat The Streets Wrestling
06.2018 - 03.2019
Dental Assistant
Dr. Goodman
06.2017 - 01.2019
Esthetician License - Esthetics
Career School of New York
Secondary Education In English - Teaching
College of Staten Island of The City University of New York
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