Hi, I’m
Amanda Self
New Orleans,LA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
years of professional experience
Work History
UnitedHealthcare, Government Services
SENIOR ACCOUNT MANAGER CLIENT SERVICES
2023.04 - Current (1 year & 5 months)
Job overview
- Provides extensive support in product development, technical and business areas to Medicare Advantage client.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Analyzed key competitors to respond to competitive threats.
- Researched emerging industry trends, applications, and concepts to enhance products and services.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Contributed to team objectives in fast-paced environment.
Optum Home & Community
MANAGER, OUTREACH & ENGAGEMENT
2022.01 - 2023.04 (1 year & 3 months)
Job overview
- Defined and executed local outreach strategy for patient and provider engagement to consistently exceed market targets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, physicians and stakeholders to keep everyone on same page and working toward established business goals.
LCMC Health
LEAD PHYSICIAN RELATIONS MANAGER
2019.10 - 2022.01 (2 years & 3 months)
Job overview
- Built and managed operations for liaison team.
- Managed implementation of CRM platform to track varying initiatives within multiple departments.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
Ochsner Health
SENIOR REGIONAL GROWTH & DEVELOPMENT SPECIALIST
2016.02 - 2019.10 (3 years & 8 months)
Job overview
- Managed Louisiana and Mississippi Gulf Coast territory for system Women's Health service line.
- Completed projects in alignment with target deadlines and financial objectives.
- Generated leads through networking, cold calls and industry connections.
- Communicated by phone, email and traveled for face to face contact for 75+ accounts across the Gulf South.
- Utilized customer relationship management systems to document client interactions.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Lafayette Surgical Specialty Hospital
MARKETING & BUSINESS DEVELOPMENT MANAGER
2010.04 - 2016.01 (5 years & 9 months)
Job overview
- Cultivated relationships with physicians and attorneys to enhance referrals to physician partners.
- Leveraged annual marketing, advertising, and donations budgets to gain maximum exposure for hospital.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and potential referral sources.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Devised content strategy to effectively engage target audiences.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Improved website visibility through development and implementation of SEO strategies.
- Wrote and distributed press releases to increase brand visibility.
Education
UNIVERSITY OF LOUISIANA AT LAFAYETTE
Bachelor Liberal Arts from Public Relations
01.2001
Skills
- Partnership Development
- Project Management
- Problem Solving
- Creative Thinking
- Excellent Negotiation Skills
- Goals and Performance
- Business Development
- Customer Relations
- Strategic Planning
- Territory Management
- Trend Forecasting
Timeline
SENIOR ACCOUNT MANAGER CLIENT SERVICES
UnitedHealthcare, Government Services
2023.04 - Current (1 year & 5 months)
MANAGER, OUTREACH & ENGAGEMENT
Optum Home & Community
2022.01 - 2023.04 (1 year & 3 months)
LEAD PHYSICIAN RELATIONS MANAGER
LCMC Health
2019.10 - 2022.01 (2 years & 3 months)
SENIOR REGIONAL GROWTH & DEVELOPMENT SPECIALIST
Ochsner Health
2016.02 - 2019.10 (3 years & 8 months)
MARKETING & BUSINESS DEVELOPMENT MANAGER
Lafayette Surgical Specialty Hospital
2010.04 - 2016.01 (5 years & 9 months)
UNIVERSITY OF LOUISIANA AT LAFAYETTE
Bachelor Liberal Arts from Public Relations
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