Amanda Semear
Woodhaven,Michigan
Summary
Dynamic Office Management and Project Coordinator professional with a proven track record of enhancing productivity, efficiency, and service quality across diverse environments. Recognized for dependability, ethical standards, and reliability in support and leadership roles, combining advanced organizational skills with strong technical and business acumen. Expertise in collaborating with cross-functional teams to drive operational excellence and elevate service delivery. Committed to fostering a culture of continuous improvement while achieving strategic objectives aligned with organizational goals.
Overview
23
23
years of professional experience
Work History
Maintenance/Engineering Project Coordinator
Piramal Health Care
04.2022 - Current
- Generation of regular, service, and CAPEX PRs in SAP & GEP.
- Completion of GRN for PR's.
- Creation of Bidwaivers and other support documentation.
- Act as the primary point of contact for internal departments, technicians, and external vendors regarding maintenance needs.
- Schedule and coordinate preventive maintenance tasks, equipment servicing, and inspections.
- Respond to emergency maintenance requests.
- Monitor and manage maintenance budgets.
- Track and update departmental objectives.
- Maintain and update maintenance schedules, records, and logs.
- Prepare and distribute reports, including work orders, equipment maintenance schedules, and key performance indicators.
- Manage incoming calls, emails, and requests related to maintenance inquiries.
- Receive, prioritize, and track maintenance requests in the work order system.
- Assign work orders to technicians or contractors and monitor progress.
- Order, track, and maintain inventory of spare parts, tools, and supplies needed for maintenance operations.
- Coordinate with vendors and suppliers to ensure the timely delivery of materials and services.
- Verify invoices, maintain records of purchases, and assist in budget tracking.
- Ensure all completed work orders, service reports, licenses, other documentation are documented and filed accurately.
- All other duties assigned.
Coordinator Research & Development
Piramal Health Care
04.2022 - 04.2023
- Generation of regular & service PRs in SAP & GEP.
- Completion of GRN for PR's.
- Creation of Bidwaivers and other support documentation.
- Assisting with chemical ordering (vendor codes in inventory, Excel tracking of quotes, raw material delivery dates).
- Weekly safety inspections for labs and follow up on actions.
- Provided ongoing support to the team and other stakeholders.
- Tracked and updated departmental objectives.
- Maintained maintenance documents or records for R&D equipment.
- Scheduled and coordinated setup for R&D monthly seminars.
- Scheduled meetings for R&D Leadership team as required.
- Coordinated R&D samples for shipping.
- Assigned and maintained inventory of lab books.
- Provided ongoing support to glassware.
Office Manager
Dr. Mala Bathina Allergy, Asthma, Immunology
09.2021 - 04.2022
- Experienced in managing day-to-day administrative tasks of a healthcare to deliver a high-level of customer service, and maximize patient satisfaction along with the knowledge of current healthcare laws and procedures, medical issues, and terminology, light billing procedures, including insurance benefits.
- Works collaboratively with physician to analyze administrative and operational functions as well as develop and implement appropriate changes and system improvements.
- Supervises stocking and ordering of office supplies.
- Maintains up-to-date and accurate medical and staff records as well as recorded and updated financial information regularly.
- Learns quickly and has strong problem-solving and critical thinking skills.
- Makes sure regulations, guidelines, and standards are followed.
- Uses popular software for electronic medical records.
- Ensures that customer service standards are met.
- Schedules regular maintenance and conducts periodic inspections of all aspects of the practice.
- Maintains cleanliness and safety of various departments.
- Provides educational or informative materials, including pamphlets and brochures for patients as well as ensuring patient satisfaction by responding to inquiries and resolving complaints in a timely manner.
- Good financial skills along with the ability to prepare and manage healthcare budgets, financial reports and statements as well as process payments.
- Strong reporting and documentation skills with the ability to handle and maintain confidentiality of medical and patient records.
- Ability to work in a fast-paced and dynamic work environment as well as handle stressful situations including staff issues or conflicts.
- Proficiency with computer database applications and Internet, including knowledge of using office equipment and tools like scanners, fax and xerox machines.
- Excellent organizational and time-management skills with the ability to handle multiple priorities within specific deadlines.
- Strong analytical skills along with the ability to research, evaluate, and solve complex administrative and operational problems.
Administrative Assistant Manager
Livonia Family Physicians
08.2007 - 03.2020
- Provided friendly and accurate customer service.
- Trained new and existing staff on new computer systems and facilitated communication between clinic and system support specialists to ensure full knowledge of office operation.
- Liaised with vendors to order and maintain inventory of company products and office supplies.
- Scanned and filed medical information into patient charts.
- Obtained prior authorizations from insurance companies for prescriptions and procedures.
- Maintained an office supply expense history report; distribute quarterly reports.
- Performed accounts receivable duties including invoicing, researching chargebooks, discrepancies and reconciliations.
- Mail and fax management.
- Maintained medical and hospital records and EMR management.
- Maintained office equipment.
- Scheduled and coordinated appointments and meetings.
- Provided comprehensive administrative support to staff and physicians.
- Maintained office/reception/patient rooms.
- Strictly adhered to office policies and procedures, especially regarding confidentiality.
- Addressed and responded to incoming/outgoing calls and correspondence.
- Managed activities to optimize facility workflows and patient management.
- Assisted healthcare personnel with non-medical functions that included making travel arrangements, responding to internal and external inquiries.
Receptionist
Dr. Audrey Bruell Dermatology
01.2003 - 07.2007
- Assistant to physician.
- Checked in and out patients.
- Trained new employees.
- Inventory.
- Collected payments and banking.
- Handled multi-line phone systems.
- Insurance verification.
- Data entry.
- Maintained reception and waiting areas.
- Maintained charts/records.
- Scheduled appointments.
- Copied/faxed documents.
Education
High School Diploma -
Southwestern High School
Detroit01.1995
Skills
- Project oversight
- Accurate data management
- Flexible management strategies
- Strategic problem analysis
- Strong work ethic
- Effective problem resolution
- Objective-driven
- Project scheduling
- Client-centered support
- Self-motivated individual
- Collaborative team member
- Financial oversight
Timeline
Maintenance/Engineering Project Coordinator
Piramal Health Care
04.2022 - Current
Coordinator Research & Development
Piramal Health Care
04.2022 - 04.2023
Office Manager
Dr. Mala Bathina Allergy, Asthma, Immunology
09.2021 - 04.2022
Administrative Assistant Manager
Livonia Family Physicians
08.2007 - 03.2020
Receptionist
Dr. Audrey Bruell Dermatology
01.2003 - 07.2007
High School Diploma -
Southwestern High School