Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amanda Serena

Orient,IL

Summary

Friendly Lunch Monitor diligent about monitoring cafeteria, assisting students and keeping tables clean. Familiar with meal procedures, safe food handling and assistance programs. Firm but positive disciplinarian.

Overview

15
15
years of professional experience

Work History

Lunch Monitor/Chaperone

FCHS
08.2022 - Current
  • Provide accurate student/ faculty count for all those receiving and/or purchasing meals from FCHS cafeteria.
  • Manage and maintain record keeping for sales and account balances for meals provided to St. John's students.
  • Cashier for meal sales, maintain cash box, make deposits, and bill charged faculty accounts
  • Print and post daily Breakfast and Lunch Menu signage.
  • Decorate outside entry wall and dinning area with nutritional facts and information, sports, holiday, and seasonal decor.
  • Monitored student behavior and implemented corrective action
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Escort students around campus per direction of administration and faculty.
  • Monitor students after school and direct them to appropriate buses daily

Manager/Assistant Manager

The Salvation Army Family Store & Donation Center
05.2015 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Onboarded new employees with training and new hire documentation
  • Maximized performance by monitoring daily activities and mentoring team members

Substitute Kitchen Worker

District 168
08.2018 - 05.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Plated and presented food following chef requirements.
  • Transported food items from storage areas to kitchen for prepping.
  • Sanitized dining ware and kitchen equipment according to health code standards.

Substitute Custodial Worker

District 168
08.2018 - 04.2019
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Collected trash and emptied receptacles and recycling containers.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Reported vandalism or other damage to property to supervisor.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Supervised supplies in inventory and submitted reorder requests.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.

Chaperone

Denning
08.2016 - 05.2018
  • Walked around cafeteria looking for spills and assisting students with opening food containers.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Monitored student behavior and implemented corrective actions.
  • Administered basic first aid
  • Self-motivated, with a strong sense of personal responsibility
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations

Cook, Caterer, Server

Martin's Restaurant And Catering
08.2008 - 10.2010
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Cultivated warm relationships with regular customers.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
  • Served food and beverages promptly with focused attention to customer needs
  • Cleaned and organized kitchen stations to promote team efficiency
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Delivered catered food and supplies to facility for on-time set-up
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner
  • Explained menu items and suggested appropriate options for food allergy concerns

Education

Certified Dental Assistant - Dental Assisting

John A. Logan
Carterville, IL
01.1993

High School Diploma -

Thompsonville High School
Thompsonville, IL
05.1992

Skills

  • Technique Modifications
  • Student Supervision
  • Cleaning Requirements
  • Schedule Monitoring
  • Behavior Redirection
  • Positive Reinforcement Methods
  • Safe Handling Procedures
  • Pos Operation
  • Proper Storage Procedures
  • Food Preparation
  • Beverage Making and Delivery
  • Clean Dining Areas
  • Table Setting Arrangements
  • Process Transactions
  • Sanitization
  • Dining Room Cleanup

Additional Information

  • The last year that I chaperoned at Frankfort Intermediate school I received the Unsung Hero Award. I was chaperoning in the cafeteria when a student began to choke. I was notified by another chaperone that the student was unable to breath or swallow. I immediately respondedi by running to her section and performed the Heimlich maneuver. Thankfully I was able to dislodge the obstruction in his airway. The students mother wanted everyone to know how grateful she and her son were that I was there that day. Thankful that I had the knowledge and ability to act quickly putting prior training into action.
  • While working as a substitute cook for Dist168 I took a food handlers class at Benton High School and a continuing ed class for a full day at the district office. I attended and successfully completed the aforementioned classes with the districts entire employed cook staff.

Timeline

Lunch Monitor/Chaperone

FCHS
08.2022 - Current

Substitute Kitchen Worker

District 168
08.2018 - 05.2019

Substitute Custodial Worker

District 168
08.2018 - 04.2019

Chaperone

Denning
08.2016 - 05.2018

Manager/Assistant Manager

The Salvation Army Family Store & Donation Center
05.2015 - 08.2022

Cook, Caterer, Server

Martin's Restaurant And Catering
08.2008 - 10.2010

Certified Dental Assistant - Dental Assisting

John A. Logan

High School Diploma -

Thompsonville High School

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