Amanda Serna
Registered Nurse
Albuquerque,NM
Summary
Registered Nurse with over 19 years of experience in Health Insurance industry. Skilled in building and maintaining working relationships while recognizing opportunities for improvement and implementing quality of care. Works well under pressure, and adapting to new challenging situations to best enhance enterprise brand.
Overview
2
2
Certifications
3
3
years of post-secondary education
21
21
years of professional experience
Work History
Registered Nurse
Presbyterian Medical Group
Albuquerque, NM
09.2020 - Current
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
- Audited charts and reviewed clinical documents to verify accuracy.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Monitored patient reactions to drugs and carefully documented findings.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Investigative Liaison
Albuquerque Police Department/ Riven Rock Staffing
Albuquerque, NM
10.2018 - 01.2021
- Reviewed medical exam records obtained from Sexual Assault Nurse Examiners (SANE) to identify and combine pertinent information into a database used by detectives for their investigations.
- Created and obtained medical records, DNA lab reports and police reports for victim files.
- Arranged for delivery of medical and legal correspondence to victims, attorneys detectives and court officials.
- Coordinated reporting process with SANE in cold case assaults and obtained medical reports to combine in the victim file.
- Analyzed modus operandi in the database to identify repeat offenders.
- Track details identified in case review to detectives to pursue prosecution of the offender.
- Prepare, submit and track requests for service to the appropriate lab for DNA testing of the Sexual Assault Examination Kits (SAEK).
- Monitor DNA results to determine if the DNA is eligible to be uploaded into CODIS, the national DNA database maintained by the Federal Bureau of Investigation.
Small Group Account Executive
Blue Cross Blue Shield Of New Mexico
Albuquerque, NM
12.1998 - 03.2017
- Built and strengthened relationships with new and existing small group employers and producers to drive revenue growth.
- Educated employers and brokers of contractual obligations, procedures and value added opportunities.
- Secured sales and retention rates while acting as a liaison between customers and underwriting, resulting in mutually beneficial agreements and cultivated relationships.
- Obtained and provided utilization reports to determine the clients needs and how the benefits are being used by employees.
- Managed 700+ accounts with over 9000 policies while meeting and exceeding enterprise retention goals each year.
- Sold and renewed existing life, health, dental and major medical policies.
- Prepared and presented annual renewals and product portfolios to small group employers and producers.
- Coordinated and presented our benefit plans options selected by the small group employers at their annual open enrollment meetings.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
Education
Associate of Science - Nursing
Carrington College
Albuquerque 05.2017 - 12.2019
Skills
Understanding of medical terminology
Knowledge of standard medical practices
Effective verbal and written communication
Fosters interpersonal relationships
Approachable and professional demeanor
Compassionate patient advocate
Knowledge of NCQA and HEDIS quality measures
Proficient with Microsoft Word, Excel and PowerPoint
Understanding of utilization reports
Certification
American Heart Association Basic Life Support/CPR Certified
Timeline
Registered Nurse
Presbyterian Medical Group
09.2020 - Current
American Heart Association Basic Life Support/CPR Certified
11-2019
Investigative Liaison
Albuquerque Police Department/ Riven Rock Staffing
10.2018 - 01.2021
Associate of Science - Nursing
Carrington College
05.2017 - 12.2019
Small Group Account Executive
Blue Cross Blue Shield Of New Mexico
12.1998 - 03.2017
NM Life, Accident and Health Insurance License #51836American Heart Association Basic Life Support/CPR Certified
06-1998