Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Serna

Administrative Assistand
Albuquerque,NM

Summary

Adept Administrative Assistant with over 21 years at VA Medical Hospital, Albuquerque, excelling in process optimization and office administration. Skilled in leveraging medical terminology and spreadsheet management to enhance patient care coordination. Proven track record in fostering professional relationships and resolving complaints, significantly improving customer service satisfaction.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

22
22
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

VA Medical Hospital
04.2002 - 10.2023
  • Customer Service Consistently responds to customer service(Veterans, their reprisentives, visitors, and all VA Staff)
  • Utilizes Multiple Computer Programs ub support of patient care (ie Vista , CPRS, EDIS, Biopiont, And Bed Management Systems.)
  • Performs all clerical duties related to final discharge of patient of patient (eligibility, travel, appointments , prescriptions, prosthetics, referrals, and follow up appointments

Education

ASSOCIATE OF APPLIED SCIENCE - PHYSICAL THERAPY TECH

PIMA MEDICAL CENTER

US ARMY LOGISTICS SPECIALIST -

US Army Reserves

Skills

  • Meeting minutes
  • Spreadsheet management
  • Process optimization
  • Office administration
  • Medical Terminology
  • Professional Relationship
  • Finds resolutions to complaints
  • Handles differences of opinions
  • Data entry
  • Learning skills
  • Schedules appointments
  • Files charts
  • Phone etiquette

Timeline

ADMINISTRATIVE ASSISTANT

VA Medical Hospital
04.2002 - 10.2023

US ARMY LOGISTICS SPECIALIST -

US Army Reserves

ASSOCIATE OF APPLIED SCIENCE - PHYSICAL THERAPY TECH

PIMA MEDICAL CENTER
Amanda SernaAdministrative Assistand