Amanda Serritella
Flanders,NJ
Summary
Skilled in multitasking and prioritizing, with a focus on achieving tangible results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Key Holder
SalonCentric
05.2017 - 08.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Salon Assistant
Estetica Hair Design
11.2017 - 09.2018
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Salon Assistant
Gianni Hair And Skin Care Salon/day Spa
03.2015 - 03.2016
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
- Recorded notes for future reference about customer preferences and services delivered.
Salon Receptionist
Mane Place II
08.2013 - 03.2015
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Sales Associate
Modell's Sporting Goods
08.2012 - 02.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager and Waitress
Calandra's Pizzeria
06.2009 - 08.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Cosmetology License - Cosmetology
Parisian Beauty Academy, Paul Mitchell Partner School
Hackensack, NJ05.2013
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Bank Deposits
- Inventory Monitoring
- Product ordering
- Multitasking and Prioritizing
- Records Organization
- Scheduling and Time-Tracking
Timeline
Salon Assistant
Estetica Hair Design
11.2017 - 09.2018
Key Holder
SalonCentric
05.2017 - 08.2020
Salon Assistant
Gianni Hair And Skin Care Salon/day Spa
03.2015 - 03.2016
Salon Receptionist
Mane Place II
08.2013 - 03.2015
Sales Associate
Modell's Sporting Goods
08.2012 - 02.2013
Assistant Manager and Waitress
Calandra's Pizzeria
06.2009 - 08.2012
Cosmetology License - Cosmetology
Parisian Beauty Academy, Paul Mitchell Partner School