Amanda Sevilla
Creston,IA
Summary
Demonstrated expertise in customer service with a strong background in management. Proficient in various computer applications and committed to continuous skill development. Proven ability to lead teams and enhance customer satisfaction. Strong problem-solving skills with a focus on operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
Russell Cellular Verizon Wireless
2025 - Current
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Assisted in maintaining organized sales floor, ensuring product displays met company standards.
- Executed cash handling procedures accurately, reducing discrepancies during daily reconciliations.
- Collaborated with team members to develop promotional strategies that increased product visibility.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Dietary Aide/Cook and Housekeeper/laundry
Greater Regional Health
01.2009 - 2025
- Prepared nutritious meals according to dietary guidelines and patient needs.
- Assisted in meal service, ensuring timely delivery to patients.
- Maintained cleanliness of kitchen and dining areas, adhering to safety standards.
- Supported dietary staff in inventory management and supply orders.
- Mentored new team members on food preparation and sanitation practices.
- Collaborated with nutritionists to accommodate specialized dietary requests.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Dietary Services Manager
Care Initiatives
03.2016 - 01.2018
- Oversaw dietary program compliance with health regulations and safety standards.
- Developed and implemented nutritional plans tailored to resident needs and preferences.
- Trained and mentored staff on food preparation techniques and best practices.
- Managed inventory of food supplies, ensuring quality control and cost efficiency.
- Collaborated with healthcare teams to address dietary concerns and improve patient outcomes.
- Conducted regular audits of kitchen operations to enhance service delivery and efficiency.
- Streamlined menu planning process, incorporating seasonal ingredients for improved variety.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement.
- Maintained a safe and sanitary work environment by enforcing strict cleanliness standards throughout the facility.
- Coordinated special events and catering requests, exceeding expectations while staying within budget constraints.
- Built positive relationships with patients and families through consistent communication regarding dietary needs and preferences.
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Dietary Aide/Cook
Clearview Nursing Home
09.2007 - 01.2009
- Prepared and served nutritious meals adhering to dietary guidelines for residents.
- Assisted in meal planning, ensuring compliance with individual dietary needs and preferences.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe environment.
- Collaborated with nursing staff to address resident feedback regarding meal quality and variety.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Collaborated with healthcare professionals to accommodate special dietary needs of residents.
Lab Technician
WELLMAN DYNAMICS
09.2005 - 09.2007
- Operated laboratory equipment to conduct tests and analyze samples.
- Maintained accurate records of experiments and results for compliance purposes.
- Collaborated with cross-functional teams to improve testing protocols and methodologies.
- Trained junior technicians on laboratory procedures and safety standards.
- Implemented quality control measures to ensure precision in test outcomes.
- Developed and documented standard operating procedures for laboratory processes.
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Polisher
Precision Optical Group
03.2004 - 09.2005
- Operated polishing equipment to ensure precision finishing of optical lenses.
- Inspected finished products for quality assurance, maintaining high standards of accuracy.
- Trained junior staff on polishing techniques and safety protocols to enhance team efficiency.
- Collaborated with production teams to streamline workflows and reduce processing time.
- Ensured proper use and maintenance of polishing tools, resulting in prolonged equipment life and reduced repair costs.
- Achieved consistent results by following standard operating procedures for each polishing assignment.
- Enhanced product quality by meticulously polishing and buffing surfaces to meet strict industry standards.
- Reduced rework rates with precise attention to detail while performing polishing and finishing operations.
Education
High school diploma - undefined
Creston High School
Creston, IA05.2003
Skills
- Cash handling
- Supervisory experience
- Inventory management
- Customer service
- Computer proficiency
Certification
Food Handler Certification
Timeline
Dietary Services Manager
Care Initiatives
03.2016 - 01.2018
Dietary Aide/Cook and Housekeeper/laundry
Greater Regional Health
01.2009 - 2025
Dietary Aide/Cook
Clearview Nursing Home
09.2007 - 01.2009
Lab Technician
WELLMAN DYNAMICS
09.2005 - 09.2007
Polisher
Precision Optical Group
03.2004 - 09.2005
High school diploma - undefined
Creston High School
Sales Associate
Russell Cellular Verizon Wireless
2025 - Current