Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Amanda Sexton

Pinson,AL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Bryant Bank
11.2021 - Current


  • Handle calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Head Teller/Branch Financial Specialist

Valley Bank
01.2014 - 11.2021
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.

Vault Teller/Bank Teller

Regions Bank
10.2010 - 12.2013
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Properly processed deposits, withdrawals and payments for customers daily.
  • Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
  • Balanced vault at end of day and secured monies in accordance with established procedures.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.

Cashier Team Lead

Academy Sports and Outdoors
08.2008 - 10.2010
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Robertsdale High School
Robertsdale, AL

Associate of Arts -

Coastal Alabama Community College
Bay Minette, AL

Associate of Arts -

Jefferson State Community College
Birmingham, AL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Follow-up skills
  • Product knowledge

Timeline

Customer Service Representative

Bryant Bank
11.2021 - Current

Head Teller/Branch Financial Specialist

Valley Bank
01.2014 - 11.2021

Vault Teller/Bank Teller

Regions Bank
10.2010 - 12.2013

Cashier Team Lead

Academy Sports and Outdoors
08.2008 - 10.2010

Robertsdale High School

Associate of Arts -

Coastal Alabama Community College

Associate of Arts -

Jefferson State Community College

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Amanda Sexton