Amanda Shannon
Marble Falls,TX
Summary
Results-driven professional with extensive experience supporting new and existing clients in the Small Business segment. Proven track record in driving customer retention and satisfaction. Collaborates effectively with cross-functional teams to identify growth opportunities and enhance customer experience.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operations Manager
Double T Air, LLC/Double T Equipment Mechanical Systems
Kingsland
08.2015 - Current
- Ensure immediate recordkeeping accuracy for all transactions
- Optimized multitasking by assessing and directing workflow
- Developed cost-effective solutions without compromising service quality
- Direct service operations for on-site team
- Manage supplier relationships to obtain repair components on time
- Established operational guidelines
- Enhance client relationships fostering loyalty
- Monitored and improved efficiency of processes, team performance, and customer service.
Real Estate Agent
eXp Realty LLC
Kingsland , TX
02.2021 - Current
- Demonstrated exceptional communication with clients
- Facilitated comprehensive support to clients during transactions
- Guarantee precise documentation for every deal closure
- Analyze market trends for accurate property valuations
- Facilitate collaboration among lenders, inspectors, and agents
- Boosted property sales via advertisements
Operations Manager
Jumpin Jack Trash
Kingsland , TX
04.2009 - 07.2014
- Directed onboarding process for incoming clients
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Devised methods to reduce expenses while improving logistics workflows
- Coordinated logistics support activities, including maintenance planning
- Monitored and improved efficiency of processes, team performance, and customer service.
Bartender
Marriott Hotels
Horseshoe Bay , TX
09.2003 - 02.2008
- Ensured a welcoming atmosphere through personalized greetings
- Maintained cleanliness standards during all operational phases
- Validated identification for legal compliance during alcohol sales
- Leveraged problem-solving abilities to address customer issues efficiently
- Adhered to alcohol awareness protocols to prevent guest intoxication
- Handled transactions efficiently through accurate POS operation
- Ensured precise documentation of inventory for operational needs
Claims Specialist
AAA Medial Supplies
Austin
09.1998 - 08.2002
- Managed claim documentation for various types of insurance
- Assessed incoming documents to ensure completeness before processing claims
- Clarified coverage details to improve customer understanding
- Leveraged appropriate resources to manage early claim intake
- Assessed claims information to identify suitable resolutions based on internal protocols
- Provided detailed explanations regarding partial and full denials
- Ensured precise documentation of claims process
- Monitored claim denial trends to pinpoint necessary process enhancements
- Streamlined record-keeping processes through meticulous organization techniques
- Effectively managed delinquent accounts by arranging feasible repayment schedules
- Cultivated strong professional relationships with clients, staff, and executives
- Drafted comprehensive written memos for clients on collection efforts
- Followed internal protocol for managing sensitive customer information
- Organized and filed correspondence
Dispatcher Office Assistant
Terminix
Austin
03.1995 - 10.1997
- Executed routine administrative duties including document filing
- Employed strategic problem-solving methods to resolve customer complaints efficiently
- Ensured high-quality customer interactions across multiple contact points
- Enhanced department productivity by optimizing workflow procedures
- Coordinated team assignments for various locations
Education
Real Estate -
At Your Pace Online Academy
Remote02.2021
Skills
- Customer Relationship Management
- Conflict resolution
- Process Optimization
- Administrative Management
- Systems Implementations
- Database Maintenance
- Tactical Problem-Solving
- Effective Communication Skills
- Negotiation
- Performance Management
- Business Administration
- Operations Oversight
- Analytical Thinking
- Cross-Platform Device Support
- Interpersonal Communications
Certification
- TX Real Estate Agent
- License #778540
References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefits401k matchPaid sick leavePaid time offStock Options / Equity / Profit Sharing4-day work weekAffiliations
Member of National Association of Realtors (NAR) and the Texas Association of Realtors (TAR)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Real Estate Agent
eXp Realty LLC
02.2021 - Current
Operations Manager
Double T Air, LLC/Double T Equipment Mechanical Systems
08.2015 - Current
Operations Manager
Jumpin Jack Trash
04.2009 - 07.2014
Bartender
Marriott Hotels
09.2003 - 02.2008
Claims Specialist
AAA Medial Supplies
09.1998 - 08.2002
Dispatcher Office Assistant
Terminix
03.1995 - 10.1997
- TX Real Estate Agent
- License #778540
Real Estate -
At Your Pace Online Academy
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