Amanda Shappell
Minot
Summary
Award Winning General Manager with a proven track record at Hampton Inn & Suites Minot Airport, excelling in operational management and team leadership. Successfully implemented cost control measures, enhancing budget efficiency and driving guest satisfaction. Skilled in strategic planning and compliance oversight, fostering strong relationships with clients and vendors for sustained growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Hampton Inn & Suites Minot Airport
05.2012 - Current
- Directed daily operations, ensuring exceptional guest experiences and adherence to brand standards.
- Implemented cost control measures, optimizing budget allocations and resource management.
- Cultivated high-performing team through training programs and performance evaluations.
- Developed strategic marketing initiatives, increasing visibility and occupancy rates.
- Analyzed guest feedback to drive improvements in service quality and operational efficiency.
- Oversaw compliance with health and safety regulations, maintaining a safe environment for staff and guests.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Best Western Kelly Inn
01.2010 - 05.2012
- Oversaw daily operations to enhance efficiency and streamline processes.
- Implemented cost-saving initiatives that improved budget management and resource allocation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed operational data to identify trends, optimize workflows, and improve service delivery.
- Led daily operations, ensuring exceptional guest service and satisfaction.
- Developed and implemented strategic marketing initiatives to increase hotel visibility and occupancy rates.
Education
Associate of Arts - Business Management
Central Texas College
Killeen, TX05-1999
Skills
- Operational management
- Budget management
- Team leadership
- Strategic planning
- Customer relationship management
- Cost control measures
- Compliance oversight
- Leadership and team building
- Staff management
Certification
- Certified CPR/AED and First Aid
- Certified Food Handler
- Certified TIPS Off Premise Alcohol Seller
Timeline
General Manager
Hampton Inn & Suites Minot Airport
05.2012 - Current
General Manager
Best Western Kelly Inn
01.2010 - 05.2012
Associate of Arts - Business Management
Central Texas College
Awards
2024 Hampton by Hilton Award of Excellence (Top 5% of Brand)
2023 Hampton by Hilton Conrad Achievement Award (Top 1% of Brand), Commonwealth Hotels Customer Satisfaction Award
2022 Hampton by Hilton Award of Excellence (Top 5% of Brand), Commonwealth Hotel General Manager of the Year
2021 Hampton by Hilton Award of Excellence (Top 5% of Brand)
2019 Hampton by Hilton Conrad Achievement Award (Top 1% of Brand), AAA Best of Housekeeping Award, Commonwealth Hotels Hotel of the Year, Commonwealth Hotels General Manager of the Year
2018 Hampton by Hilton Circle of Excellence Award (Top 10% of Brand), AAA Best of Housekeeping Award, Commonwealth Hotels Hotel of the Year
2017 Hampton by Hilton Lighthouse Award (Top 5% of Brand)
2016 Hampton by Hilton Lighthouse Award (Top 5% of Brand), Commonwealth Hotels Whatever It Takes Award
2015 Hampton by Hilton Circle of Excellence Award (Top 10% of Brand)
2014 Hampton by Hilton Circle of Excellence Award (Top 10% of Brand)