Amanda Sharp
12308 Rockridge Rd Lakeland,FL
Summary
Goal-oriented manager with distinguished experience in Customer Service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Sales Manager
Crescent Jewelers
11.2013 - 02.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed Multi-Line phone system directing over 50 calls daily and addressed concerns appropriately.
- Controlled store orders and invoices as well as inventory and repairs.
- Managed all financials of the company weather it be payroll, credit cards, cash handling or credit accounts.
Assistant Store Manager
Family Dollar
05.2011 - 03.2013
- .Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue. .
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained Store open to close of day.
- Unloaded freight from trucks and distributed backstock as needed. Maintaining product availability .
- Working with SAP programs/systems to order products for entire store.
- Loss Prevention and Cleanliness.
Team Member/Customer Service Cashier
Family Dollar
02.2009 - 03.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements. Store Sales improved by 5%.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Durant High School
Plant City, FL05.2008
Skills
- Client Relationship Management
- Proficient in Microsoft Office/Suites 365
- Proficient in Google Docs
- Vendor Management
- Staff Management
- Sales Tracking
- Order Management
- Account Management
- Sales Operation
- Social Media Savvy
- Database Management
- Direct Sales
- Product Knowledge
- Sales Operations
- POS Expert
- Sales Processing
Timeline
Sales Manager
Crescent Jewelers
11.2013 - 02.2017
Assistant Store Manager
Family Dollar
05.2011 - 03.2013
Team Member/Customer Service Cashier
Family Dollar
02.2009 - 03.2013
High School Diploma -
Durant High School