AJ SHEEHAN
Allentown,PA
Summary
Motivated and high-achieving Business Development Representative with expertise in marketing, sales, and operations. Proven track record of accessing enterprise-level accounts to drive sales growth. Quick to grasp new concepts and technologies, resulting in increased market share. Recognized for consultative sales expertise, excelling in lead generation, pipeline development, and team collaboration. Thrives in challenging and competitive environments. Detail-oriented team player with strong organizational skills, adept at managing multiple projects simultaneously with accuracy. Committed to personal growth within ADP and dedicated to contributing to company and team goals.
Overview
17
17
years of professional experience
Work History
Business Development Representative
ADP
06.2022 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to t overall success of the team.
- Helped elevate new BDR program with senior level seat rides and expanded role knowledge and learning to peers
- Expanded business through effective network development, identifying new, and prospective clients.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Implemented technology to streamline sales processes, enhancing team efficiency and productivity.
Account Manager/Sales Manager
Central Credit Audit
06.2021 - 06.2022
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities
- Maintained and developed client database, onboarded new clients, prepare collection placements
- Offered professional advice and answers to curious clients encouraging them to consider third party collection processes
- Prospecting of new clients daily while achieving daily and weekly sales goals
- Training existing staff on modified sales processes and new sales and marketing CRM
- Managed prospective leads and existing accounts using CRM platform to accurately forecast revenue and nurture long term business partnerships.
Assistant Director
PATHS, LLC Physician Tactical Healthcare Services
08.2019 - 07.2021
- Led team of 40-50 healthcare professionals in special projects and daily operations
- Assisted senior leadership in managing all aspects of operations
- Cross-trained existing employees to maximize team agility and performance
- Approved regular payroll submissions for 20 employees within Paychex software
- Executed regular process updates to reduce discrepancies and enhance scheduling across hospital coverage calendars and programs
- Recruited, trained, and mentored junior financial and support staff to generate ideas, share knowledge and commit to building successful company
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
- Completed skilled administrative work to support all office staff and operational requirements
- Coordinated front office duties, including customer service, patient scheduling and billing
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
Manager of Eligibility
PATHS, LLC Physician Tactical Healthcare Services
08.2014 - 08.2018
- Led team of 30-40 healthcare professionals in special projects and daily operations
- Developed and built new Financial Oncology Department within current company
- Conducted hiring interviews and new hire orientations
- Coordinated and established pilot programs for Oncology Navigators at three established Cancer Centers in Ohio
- Cross-trained existing employees to maximize team agility and performance
- Approved regular payroll submissions for 15 employees within Paychex software
- Recruited, trained, and mentored financial counselors and navigators supported staff to generate ideas, share knowledge and commit to building a successful company
- Cultivated and strengthened relationships with new clients and educated clients on account services, patient access and capabilities
- Established efficient workflow processes, monitored daily productivity, and implemented new onsite positions.
Supervisor of Eligibility
PATHS, LLC Physician Tactical Healthcare Services
08.2011 - 08.2014
- Led team of 15-20 healthcare professionals in special projects and daily operations
- Trained and mentored new employees at multiple Health systems including inpatient care, emergency rooms and outpatient facilities
- Collaborated with management, and fellow supervisors to organize efficient operations and achieve demanding scheduling and recruiting tactics
- Worked closely with management team in providing new workflows and requested by new Healthcare clients
- Analyzed and produced client reports and analytics to provide accurate patients data to help reduce the client's self-pay population and bad debit
- Completed and conducted employee performance evaluations.
Team Leader
PATHS, LLC Physician Tactical Healthcare Services
02.2009 - 08.2011
- Mentored and guided fellow peers on accounts and completion of assignments
- Maintained performance for all high dollar patient accounts across all clients
- Initiated timely response to emails, patient and client voicemails and face-to-face appointments
- Conducted Appeals and hearings on the client and patient's behalf
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching their assigned goals.
Account Representative
PATHS, LLC Physician Tactical Healthcare Services
09.2007 - 02.2009
- Completed Medical Assistance applications with patients and their families to secure health insurance
- Acted as patient liaison between County and Healthcare facility to reduce the patients' medical costs
- Managed large caseloads including high profile accounts
- Screened and interviewed mental health patients for insurance coverage
- Provided financial options to patients at multiple Healthcare facilities
- Maintained high level of confidentiality in all cases, following strict guidelines and
- Trained and followed HIPPA compliance regulations.
Education
High School Diploma -
William Allen
Allentown, PA 01.2003
Some College (No Degree) - Graphic Design
Lehigh Valley College
Center Valley, PASkills
- Salesforce
- CRM Management
- Relationship Building
- Product expertise
- Performance Tracking
- Market Research
- Lead prospecting
- Email campaigns
- Social Media Marketing
- Multitasking Abilities
- Teamwork and Collaboration
- Time Management
- Self Motivation
- Goal Setting
Accomplishments
FY24' Superstart's Qualifier
FY24 President's Club Qualifier
Timeline
Business Development Representative
ADP
06.2022 - Current
Account Manager/Sales Manager
Central Credit Audit
06.2021 - 06.2022
Assistant Director
PATHS, LLC Physician Tactical Healthcare Services
08.2019 - 07.2021
Manager of Eligibility
PATHS, LLC Physician Tactical Healthcare Services
08.2014 - 08.2018
Supervisor of Eligibility
PATHS, LLC Physician Tactical Healthcare Services
08.2011 - 08.2014
Team Leader
PATHS, LLC Physician Tactical Healthcare Services
02.2009 - 08.2011
Account Representative
PATHS, LLC Physician Tactical Healthcare Services
09.2007 - 02.2009
High School Diploma -
William Allen
Some College (No Degree) - Graphic Design
Lehigh Valley College