Amanda R. Shelanskey

Directed two teams to ensure delivery work was properly sequenced based on business priorities, demand versus capacity gaps, and resource contention issues. Identified and enhanced processes and procedures and planned and monitored internal projects to ensure correct execution of business services.
• Solved complex problems and considered value of alternative solutions, using analytical skills and sound judgment.
• Acted as advisor to units and ensured schedule and business demands were met in a timely manner.

Led luxury travel sales of hotels, experiences, airfare, and travel insurance to C- Suite Executives and clientele. Liaised with multiple departments and maintained positive relations between employees. Coordinated sales strategies and maintained transparent communication channels. Monitored team performances and identified areas for improvement. Led training and mentoring of new team members. Organized and scheduled meetings with key stakeholders.
● Received promotion for outstanding service delivery and high-performance levels in fast-paced environments.
● Streamlined processes and trained team members to maximize efficiency.

Corresponded with key stakeholders, responded to queries, screened calls, and transferred messages. Formulated and implemented best business practices. Performed office administration and clerical duties. Liaised with Vice President to develop positive professional relationship. Spearheaded calendar management and travel arrangements. Upheld confidentiality of sensitive and important documents.
● Assisted implementation of strategies to decrease company expenditure by 20%.
● Executed vast array of administrative and office duties simultaneously while maintaining quality standards.