Amanda Shelley
Oliver Springs,Tennessee
Summary
Experienced Data Review Analyst offering over 10 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature.
Overview
13
13
years of professional experience
Work History
DATA REVIEW ANALYST
Solarity
08.2021 - Current
- Accurately capture and verify information from scanned in documents into system to be filed into patient's electronic health records
- Recognized for consistently meeting and exceeding metrics, taking on additional complex tasks
- Enhance process flow through accurately completing data entry on Solarity proprietary software
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Secured medical records against loss or unauthorized access.
- Processed patient admission and discharge documentation.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Created new physical and computer-based files.
- Used correct diagnosis-related groups based on patient encounter details.
Chat Advisor
Kelly Connect
02.2020 - 10.2021
- Provide top-notch customer service, successfully being promoted 3 times in 1 year, including preferential shift promotion
- Floorwalker to assist Advisors with job process questions, matching services to customers needs Facilitate Human Resources functions, to include training and mentoring of new hires
- Perform accurate data entry for orders
- Communicate with clear and concise conversation via messages, email or phones
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Provided online demonstrations to educate customers on product features and online help resources.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Developed exemplary writing skills through continued correspondence with upwards of 50 customers per day.
- Assisted Team Lead with coaching and mentoring of new employees.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Effective liaison between customers and internal departments.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered excellent customer service, resulting in consistent 99% customer satisfaction rating.
- Investigated and resolved accounting, service and delivery concerns.
- Facilitated inter-departmental communication to effectively provide customer support.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Care Expert
Liveops, Exact Sciences
02.2017 - 12.2019
- Organized and verified patient information for data entry into system, including medical insurance information, ICD codes, and patient demographics
- Maintained patient confidentiality compliant with HIPAA and all state and federal regulations Established effective communication channels to speak with physician’s offices regarding test results and ICD codes
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Managed over 50 calls per day
Humira Complete Specialist
Liveops- Abbvie
05.2014 - 12.2019
- Performed timely data entry processing of patient registration information using various software, while verifying its accuracy, to include medical insurance information, Savings Cards, and patient demographics
- Practiced confidentiality and privacy in accordance to clinic policies and HIPAA requirements Fielded phone calls with Optum regarding savings card information, deductibles, out of pocket costs, and authorizations
- Facilitated excellent customer service and increase in client retention through signing patients up for extra benefits, including Savings Cards, Ambassador services, and disposal containers
- Verified insurance eligibility and benefits and updated patient's insurance information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
CUSTOMER CARE ASSOCIATE
Cloud 10 Corp
01.2012 - 01.2014
- Executed accurate high-volume data entry while handling sensitive information with utmost confidentiality, including medical insurance information and patient demographics, while adhering to HIPAA privacy laws
- Established relationships with medical insurance companies and medical providers to ensure accurate and timely payments, authorization queries, and specific plan information
Education
ASSOCIATES OF APPLIED SCIENCE - HEALTH INFORMATION
Roane Community College
Oak Ridge, TN05.2023
Skills
- Customer Service and Client Retention Human Resources: Training, Mentoring
- Order Entry HIPAA Compliance
- Software Systems
- Data Review
- Data Entry Knowledge
- HIPAA Procedures
- Medical Information Databases
- Medical Records Review
- Medical terminology understanding
- Records review
Timeline
DATA REVIEW ANALYST
Solarity
08.2021 - Current
Chat Advisor
Kelly Connect
02.2020 - 10.2021
Customer Care Expert
Liveops, Exact Sciences
02.2017 - 12.2019
Humira Complete Specialist
Liveops- Abbvie
05.2014 - 12.2019
CUSTOMER CARE ASSOCIATE
Cloud 10 Corp
01.2012 - 01.2014
ASSOCIATES OF APPLIED SCIENCE - HEALTH INFORMATION
Roane Community College
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