Amanda Shepherd

Streamlined healthcare office operations through effective management practices.

Analyzed data to identify inefficiencies in service workflows and reimbursement processes.

• Ensured implementation of clinical programs across organization for consistency.
• Coordinated performance improvement initiatives while managing reporting processes.
• Resolved issues to enhance patient satisfaction and engagement levels.
• Completed personnel-related documentation in accordance with policies and procedures.
• Participated in ongoing performance management and professional development initiatives.
• Evaluated staffing needs, screened candidates, and conducted interviews for clinic positions.

• Oversaw daily laboratory operations in a hospital setting.
• Fostered relationships with director, departments, analysts, vendors, and patients.
• Ensured customer satisfaction through effective service delivery.
• Managed Kronos time editing, approval processes, and staff training.
• Handled employee schedules, vacation requests, and attendance tracking.
• Executed hiring and termination processes within department.
• Collaborated with leadership across departments to enhance operational efficiency.
• Developed and updated training materials to improve patient experience and workflows.

• Executed comprehensive business plans and strategies to drive organizational success.
• Oversaw daily operations, ensuring efficiency and effectiveness across all functions.
• Cultivated strong relationships with clinics, local businesses, and communities to enhance collaboration.
• Managed finances and budgets, optimizing resource allocation for maximum impact.
• Made strategic financial decisions that significantly improved profitability.
• Identified opportunities and risks, guiding informed decision-making processes.
• Implemented targeted marketing strategies, driving substantial growth in market reach.
• Enhanced customer satisfaction and loyalty through effective management of sales initiatives and relationships.