Amanda Shields
New Port Richey,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Optimal Logistics
Land O Lakes, FL
11.2023 - Current
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Insurance Agent
Aflac
Tampa, FL
06.2023 - 11.2023
- Conducted research of prospective clients in order to identify decision makers and contact them directly.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Maintained records of customer interactions, account status, changes or updates, and produced activity reports.
- Called prepared lists of leads and read short scripts to promote [Industry] products and services.
- Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales.
- Broke down objections using friendly, persuasive strategies.
Brand Ambassador
Beymark
Tampa, FL
03.2023 - 06.2023
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Used consultative sales techniques to uncover customer questions and needs.
Feeder/Packer
International Paper
Cleveland, TN
10.2022 - 12.2022
- Operated the feed machine, build pallets on load former, clear jams, lock/out tag out machine when repair is needed.
- Fed materials into automated machines and equipment and removed materials after machine processing.
- Packed products in accordance with specified instructions.
- Assisted in line changeovers and returned raw material to stock.
Quality Control Lab Technician
The Coca-Cola Company
Cleveland, TN
05.2022 - 10.2022
- Performed detailed chemical analysis of raw materials and finished products to ensure quality control standards were met.
- Prepared solutions used in laboratory tests according to standard formulas or specific instructions.
- Generated accurate reports of test results in a timely manner.
- Implemented corrective actions when needed based on results from laboratory testing.
- Conducted tests on product samples and recorded results.
- Maintained lab cleanliness and safety standards.
Assembly Line Worker
Whirlpool Corporation
Cleveland
08.2018 - 07.2020
- Ensured work areas were kept clean and organized at all times.
- Followed standard operating procedures while performing tasks on the assembly line.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Completed component assembly with minimal supervision to meet deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Packed finished products and prepared for shipment.
Packer
Newly Weds Foods
Cleveland, TN
09.2017 - 08.2018
- I started in the packaging dept and now work in a different dept unloading bread.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Weighed or counted items for distribution to conform to company standards.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Kept line material levels within required levels to meet production goals.
- Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
- Adjusted machine settings to optimize product quality, speed, and output levels.
Material Handler
DHL
Cleveland, TN
07.2017 - 09.2017
- Company shut down.
- Utilized forklift to move inventory items.
- Organized warehouse inventory according to warehouse plan.
- Assisted with physical inventories as needed by counting parts accurately and quickly.
- Received and processed customer orders by hand-picking items from shelves.
- Organized products on pallets in an efficient manner to ensure quick delivery times.
- Performed daily pre-shift inspections on assigned equipment before beginning work shift.
- Utilized RF scanners to accurately track inventory movements in the warehouse management system.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Amazon Warehouse Associate
Amazon.com
Chattanooga, TN
06.2016 - 07.2017
- Utilized RF scanners to scan products accurately and efficiently.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Packaged items with appropriate materials to prevent damage during shipping.
Picker
Peytons Southeastern
11.2015 - 04.2016
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Verified accuracy of items picked, packed and shipped to customers.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Packer
Flowers Foods
Cleveland, TN
04.2014 - 10.2015
- Packaged finished products into boxes for shipping.
Manager
Hardee's / Red Burrito
Cleveland, TN
11.2011 - 09.2013
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Managed team of 10-15 employees in fast-paced environment.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Adhered to company policies and procedures while enforcing them among all employees.
- Ensured compliance with all local health regulations related to food safety.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Optimized profits by controlling food, beverage and labor costs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Manager
Sonic Drive-In
Cleveland, TN
09.2006 - 06.2011
- Managed team of 10-15 employees in fast-paced environment.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Diploma -
Bradley High School
Skills
- Customer Service (8 years)
- Management (5 years)
- Materials Handling
- Warehouse Experience
- Packaging
- RF Scanner
- Order Picker
- Forklift
- Assembly
- POS
- Sales
- Quality Assurance
- Package Scanning
- Order Verification
- Attention to Detail
- Dependable and Reliable
- Customer Service
- Pallet Jack and Hand Truck Operation
Assessments
- Forklift safety, Proficient, 08/01/20, Best practices and safety hazards in forklift operation
- Sales skills, Proficient, 08/01/20, Influencing and negotiating with customers
Timeline
Delivery Driver
Optimal Logistics
11.2023 - Current
Insurance Agent
Aflac
06.2023 - 11.2023
Brand Ambassador
Beymark
03.2023 - 06.2023
Feeder/Packer
International Paper
10.2022 - 12.2022
Quality Control Lab Technician
The Coca-Cola Company
05.2022 - 10.2022
Assembly Line Worker
Whirlpool Corporation
08.2018 - 07.2020
Packer
Newly Weds Foods
09.2017 - 08.2018
Material Handler
DHL
07.2017 - 09.2017
Amazon Warehouse Associate
Amazon.com
06.2016 - 07.2017
Picker
Peytons Southeastern
11.2015 - 04.2016
Packer
Flowers Foods
04.2014 - 10.2015
Manager
Hardee's / Red Burrito
11.2011 - 09.2013
Manager
Sonic Drive-In
09.2006 - 06.2011
Diploma -
Bradley High School
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