Amanda Shoaf

•Spearheaded 4 regional sales teams in NYC, NYMETRO, SOUTH ATL, and SW FL through SAP, CRM, Microsoft Office, and Salesforce to track client interactions and drive sales

•Expedited strategic thinking and CRM software to resolve challenges for inside sales,

regional teams, vendors, and customer accounts

•Collaborated effectively across functions, showcasing adept communication, project

management, and problem-solving skills to drive successful project outcomes

•Managed proactive communication strategies in collaboration with accounts receivable

and credit analysts, resulting in a 20% reduction in balances by effectively resolving

issues with past-due invoices

•Documented adverse events and technical complaints, ensuring prompt reporting to

relevant departments using CRM, Ticketing system (Salesforce), and Incident reporting tool to showcase strong communication, attention to detail, and problem-solving skills

Wilmington Health OB/GYN / New Hanover Regional | Cape Fear Cancer

Specialists| Wilmington Gastroenterology

| Wilmington, NC

•Streamlined clinical and administrative processes by leveraging EHR software, resulting in enhanced data entry accuracy focusing on EHR management and data entry.

•Safeguarded HIPAA compliance and preserved data integrity while overseeing electronic health records management

using Epic Systems, maintaining a perfect 100% compliance rate (EHR) and scheduling systems.

•Performed clinical procedures, utilizing EMR software for efficient patient care patient preparation, in coordination with healthcare teams.

•Boosted office workflows by efficiently handling appointments, billing, and insurance tasks utilizing Excel, CRM, EMR, and practice management software through EHR software.

•Achieved operational efficiency and elevated patient experience through the strategic use of electronic health records, data analytics, and patient flow management tools date medical records.

•Ensured adherence to healthcare regulations and standards to maintain compliance across all tasks using EMR software, compliance checklists, and training modules and processes.