AMANDA SHOFFNER
Asheville,NC
Summary
Empathetic and dedicated candidate with exceptional communication skills and a passion for patient care. Proficient in medical terminology and electronic health records, enhancing the ability to support healthcare teams effectively. Committed to delivering outstanding patient experiences and optimizing clinical operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Express Employment Professionals
Asheville, NC
07.2025 - 07.2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Leasing Consultant
The Liberty Group
NC
03.2021 - Current
- Served as the primary liaison for current and prospective residents, proactively addressing inquiries and fostering strong relationships to enhance resident satisfaction and community engagement.
- Conducted comprehensive background and credit checks for prospective residents; provided additional information that could help those who do not qualify.
- Track traffic reports (how many people inquire, tour, or apply) and leasing activity through various systems.
Peer Support Counselor
7 Cups of Tea
03.2016 - 03.2020
- Company Overview: https://www.7cups.com/
- Guided individuals in expressing their treatment needs, leading to personalized recovery plans and enhanced patient satisfaction through active engagement.
- Shared personal recovery stories and effective coping strategies with diverse audiences, inspiring individuals through interactive workshops and heartfelt testimonials.
- Provided empathetic listening and emotional support to individuals in a safe, secure, nonjudgmental environment that empowered others to openly discuss their mental health and personal challenges.
Intake Coordinator
Home Health Aide - Healing Hearts
Henderson, NC
06.2017 - 11.2018
- Managed and evaluated an average of 30+ client referrals monthly from hospitals, doctors, and social workers, enhancing client outreach and ensuring swift placements.
- Coordinated and organized in-home assessments and initial visits with registered nurses, enhancing patient access to care and streamlining the scheduling process as well as occasionally working in field.
- Successfully navigated the prior authorization process with insurance companies and managed care organizations, achieving timely approvals to enhance patient access to essential care.
CUSTOMER SERVICE REPRESENTATIVE
LabCorp
Burlington, NC
03.2015 - 10.2015
- Delivered test results to physicians on demand, ensuring prompt patient care.
- Coordinated timely STAT pick-ups, ensuring prompt service delivery that supported critical patient care needs.
- Facilitated seamless communication with the lab team, ensuring timely access for requested test changes, which enhanced testing accuracy and reduced turnaround times.
Skills
- Atheena, Solv, & Experity software training (light Epic experience)
- Privy to HIPAA guidleines
- Coordination of Biological Samples
- Acquisition and Analysis Insurance Claims Processing
Certification
Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
Timeline
Medical Administrative Assistant
Express Employment Professionals
07.2025 - 07.2025
Leasing Consultant
The Liberty Group
03.2021 - Current
Intake Coordinator
Home Health Aide - Healing Hearts
06.2017 - 11.2018
Peer Support Counselor
7 Cups of Tea
03.2016 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
LabCorp
03.2015 - 10.2015