Amanda Short
Freehold,NJ
Summary
Detail-oriented medical office professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Revenue Cycle Specialist/Medical Billing Assistant
OrthoCenter
12.2022 - 09.2024
- Maintained clear documentation of all activities related to unpaid claims or denied services in accordance with the federal No Surprises Act
- Assisted company attorney with compiling all information necessary for NSA arbitration resulting in recovery of substantial amounts of previously denied claims
- Payment posting of paper checks and electronic payments from insurance carriers and patients
- Streamlined billing processes, significantly reducing errors in patient invoices by meticulously auditing and correcting discrepancies prior to claim submission
- Achieved significant improvements in cash flow by closely monitoring and adjusting patient account statuses
- Developed and maintained up-to-date knowledge of coding standards, contributing to fewer coding errors and denials
Medical Billing Assistant/Charge Entry Specialist
Inimeg Management
12.2021 - 12.2022
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices
- Abstract provider encounter documentation to properly code and charge encounters for multi specialty medical office
- Reviewed patient diagnosis codes to verify accuracy and completeness
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols
- Supported efficient scheduling practices by verifying patient eligibility and in-depth coverage prior to appointments
Medical Billing Coding and Collection Specialist
Focused Billing and Collections
10.2021 - 12.2021
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement
- Provided exceptional customer service, addressing concerns regarding insurance claims or billing issues with empathy and professionalism
- Achieved timely reimbursements from payers by submitting clean claims that adhere to payer-specific guidelines
- Maximized productivity through effective time management, prioritizing tasks based on urgency and importance
- Monitored customer accounts for payment delinquency and initiated collection efforts
Medical Receptionist
Peak Performance Physical Therapy
06.2021 - 09.2021
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Kept waiting room neat and organized
- Supported office staff and operational requirements with administrative tasks
- Maintained current and accurate medical records for patients
- Verified patient benefits and obtained prior authorization prior to appointment
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Obtained payments from patients and scanned identification and insurance cards
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
Phlebotomy Technician
Laboratory Corporation of America Holdings
04.2019 - 06.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation
- Centrifuged blood and prepped serum, urine, fecal, sputum, semen, etc. samples as outlined in clinical protocols before daily accessioning and packaging for transport
- Continuously met and exceeded performance metrics within the department, setting an example for others in terms of accuracy and efficiency
- Increased patient throughput by efficiently prioritizing tasks and managing time effectively in high volume draw center
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients
- Assisted in training and onboarding new phlebotomists
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs
Education
No Degree - Nursing
Ocean County College
Toms RiverHigh School Diploma -
Brick Township Memorial High School
Brick, NJ06.2010
Skills
- Insurance Verification
- Payment Posting
- Medical Billing
- Attention to Detail
- Multitasking
- Organizational Skills
- Effective Communication
- Self Motivation
- Professionalism
- Continuous Improvement
Certification
Certified Medical Billing and Coding Specialist
Certified Phlebotomy Technician
Timeline
Revenue Cycle Specialist/Medical Billing Assistant
OrthoCenter
12.2022 - 09.2024
Medical Billing Assistant/Charge Entry Specialist
Inimeg Management
12.2021 - 12.2022
Medical Billing Coding and Collection Specialist
Focused Billing and Collections
10.2021 - 12.2021
Medical Receptionist
Peak Performance Physical Therapy
06.2021 - 09.2021
Phlebotomy Technician
Laboratory Corporation of America Holdings
04.2019 - 06.2021
No Degree - Nursing
Ocean County College
High School Diploma -
Brick Township Memorial High School
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