Summary
Overview
Work History
Education
Skills
Timeline
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AMANDA SHORTS

Douglasville,GA

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Seeking an exciting opportunity to manage a busy store in a fast paced retail environment.

Overview

8
8
years of professional experience

Work History

Assistant Deli Manager

Publix
10.2023 - Current
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
  • Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
  • Streamlined deli operations by implementing efficient inventory management processes.
  • Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
  • Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
  • Collaborated with store management to develop promotional strategies, boosting deli revenue.
  • Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
  • Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
  • Built strong relationships with vendors, negotiating favorable pricing for high-quality products.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.

Assistant Store Manager

McDonald's Restaurant
02.2020 - 08.2023
  • Supervised the day-to-day operations and performance of the team to build brand loyalty and accomplish customer satisfaction.
  • Assisted with the interviewing and hiring of store personnel by reviewing resumes, employment applications, and conducting in person interviews.
  • Streamlined the scheduling process for a team of 60 employees, reducing labor costs and increasing overall employee satisfaction and productivity.
  • Effectively reduced inventory shrinkage by 30% through the implementation of improved inventory control systems, staff training, and loss prevention measures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Led observance of safety mandate to maintain worker safety. Complied with company service standards, including inventory and cash procedures.
  • Conducted annual performance recommending store personnel for advancement and termination as appropriate.
  • Inspected cleanliness, organization, and safety of job sites before and after every shift.
  • Resolved customer and employee issues, complaints, and requests for clarification to keep projects on track.
  • Responsible for editing and releasing of payroll and managing budgets.
  • Managed multiple employees in various job tasks throughout all phases of the store.
  • In charge in motivating employees to provide high-quality customer service and building an inclusive work environment.
  • Implemented new procedures and technologies that improved efficiency and streamlined operations.
  • Responsibilities:

Assistant Manager

McDonald's Restaurant
02.2017 - 03.2020
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced instances of order errors and improved customer satisfaction by implementing digital ordering system.
  • Enhanced team morale and reduced staff turnover by implementing comprehensive training program for new hires.
  • Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.

Education

General Education Diploma -

Tacoma Community College
Tacoma, WA

No Degree - Serve Safe Certified

Serve Safe
Villa Rica, GA
04-2023

Skills

  • Leadership
  • Customer Service
  • Communication
  • Time Management
  • Regulatory Compliance
  • Planning
  • Problem Solving
  • Training
  • Supervising
  • Scheduling
  • Organization
  • Motivational
  • Budgeting
  • Merchandising strategies
  • Task delegation
  • Employee coaching
  • Waste reduction
  • Sales promotion
  • Promotional planning
  • Budgeting and cost control
  • Nutritional advice
  • Profit and loss
  • Staff training
  • Reliability
  • Team leadership
  • Adaptability and flexibility
  • Conflict resolution
  • Analytical thinking
  • Operations management
  • Recruitment and hiring
  • Professionalism
  • Continuous improvement

Timeline

Assistant Deli Manager

Publix
10.2023 - Current

Assistant Store Manager

McDonald's Restaurant
02.2020 - 08.2023

Assistant Manager

McDonald's Restaurant
02.2017 - 03.2020

General Education Diploma -

Tacoma Community College

No Degree - Serve Safe Certified

Serve Safe

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AMANDA SHORTS