Amanda Shultz
Hannibal,MO
Summary
Dedicated professional with experience at Abilities, skilled in relationship building and detailed documentation. Proven ability to empower residents through self-advocacy and achieve personal goals. Recognized for maintaining a nurturing environment and implementing effective behavior management strategies, ensuring a positive atmosphere for all. Proficient in first aid and CPR. I have spent twenty one years nurturing my individuals' physical, emotional, and medical needs.
Overview
21
21
years of professional experience
Work History
Residential Instructor Certified Medication Aide
Abilities
05.2004 - Current
- Maintained detailed records of residents' progress, allowing for accurate evaluation and adjustment of care plans as needed.
- Promoted a safe and nurturing environment by maintaining clean living spaces and monitoring health conditions.
- Assisted in the development of self-advocacy skills for residents, enabling them to express their needs effectively.
- Empowered residents by guiding them towards achieving personal goals while respecting their autonomy.
- Managed daily schedules for residents, ensuring timely completion of necessary tasks and appointments.
- Implemented behavior management strategies when necessary, promoting a positive living atmosphere for all residents involved.
- Developed strong relationships with residents by practicing active listening techniques and displaying empathy during interactions.
- Provided emotional support for residents experiencing personal challenges or adjusting to new circumstances.
Customer Service Agent Level 3
Swiss Colony
11.2015 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Placed orders for our customers and took payments for them if necessary,
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Austin High School
El Paso, TX05-1994
Skills
- Patience and tolerance
- Daily living support
- Planning and coordination
- Detailed documentation
- First aid and CPR
- Relationship building
- Time management
- Reliability
- Active listening
- Adaptability and flexibility
- Positive reinforcement
Timeline
Customer Service Agent Level 3
Swiss Colony
11.2015 - 11.2019
Residential Instructor Certified Medication Aide
Abilities
05.2004 - Current
High School Diploma -
Austin High School
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