Amanda Sigai
Baltimore,MD
Summary
Dynamic professional with a proven track record in high-stress decision-making and exceptional customer service, honed as a Dispatcher at Floor and Decor. Expert in time management and problem-solving, with a knack for enhancing operational efficiency and customer satisfaction. Demonstrates strong leadership and data entry skills, significantly improving dispatch accuracy and fostering robust customer relationships.
Overview
11
11
years of professional experience
Work History
Dispatcher
Floor and Decor
12.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Cashier
711
07.2019 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Business Owner
A-J Construction
06.2014 - 06.2019
- Formulated comprehensive business strategies by analyzing market trends and customer needs.
- Optimized budget allocation by assessing financial performance and adjusting expenditures.
- Monitored cash flow for maintaining financial health and supporting business investments.
- Identified new business opportunities with in-depth market research and competitor analysis.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Education
High School Diploma -
Patapsco High School
Dundalk, MD06-2009
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Dispatcher
Floor and Decor
12.2024 - Current
Cashier
711
07.2019 - 12.2024
Business Owner
A-J Construction
06.2014 - 06.2019
High School Diploma -
Patapsco High School
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