Amanda Silva
Austin,TX
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Spicewood Springs Animal Hospital
2018.08 - Current
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
Veterinary Receptionist
Emergency Animal Hospital Of Crystal Falls
2022.04 - 2024.01
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Veterinary Receptionist
Central Texas Veterinary Specialty Hospital
2019.01 - 2021.05
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Lead Veterinary Receptionist
Fairfield Animal Hospital
2017.07 - 2018.08
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Scheduled reception staff and provided training and support for the rest of the reception team
Veterinary Receptionist
Spicewood Springs Animal Hospital
2016.04 - 2017.06
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Office Manager
South First Pet Hospital
2010.03 - 2016.04
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Hired and trained all staff
Veterinary Assistant
Glencairn Animal Clinic
1999.08 - 2010.02
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX12.2023
Skills
- Veterinary Medical Records Software
- Record Request Management
- Attention to Detail
- Customer Service
Certification
Fear Free Certified
Timeline
Veterinary Receptionist
Emergency Animal Hospital Of Crystal Falls
2022.04 - 2024.01
Veterinary Receptionist
Central Texas Veterinary Specialty Hospital
2019.01 - 2021.05
Veterinary Receptionist
Spicewood Springs Animal Hospital
2018.08 - Current
Lead Veterinary Receptionist
Fairfield Animal Hospital
2017.07 - 2018.08
Veterinary Receptionist
Spicewood Springs Animal Hospital
2016.04 - 2017.06
Office Manager
South First Pet Hospital
2010.03 - 2016.04
Veterinary Assistant
Glencairn Animal Clinic
1999.08 - 2010.02
Bachelor of Science - Psychology
Sam Houston State University
Fear Free Certified
Similar Profiles
Leticia SalasLeticia Salas
Veterinary Receptionist/ Inventory Manager at Orchid Springs Animal HospitalVeterinary Receptionist/ Inventory Manager at Orchid Springs Animal Hospital
Micah JabalMicah Jabal
Volunteer at Spencer Springs Animal HospitalVolunteer at Spencer Springs Animal Hospital
Hannah BurninghamHannah Burningham
Volunteer/Intern at Saratoga Springs Animal HospitalVolunteer/Intern at Saratoga Springs Animal Hospital