Amanda Silva
Austin,TX
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Spicewood Springs Animal Hospital
08.2018 - Current
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
Veterinary Receptionist
Emergency Animal Hospital Of Crystal Falls
04.2022 - 01.2024
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Veterinary Receptionist
Central Texas Veterinary Specialty Hospital
01.2019 - 05.2021
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Lead Veterinary Receptionist
Fairfield Animal Hospital
07.2017 - 08.2018
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Scheduled reception staff and provided training and support for the rest of the reception team
Veterinary Receptionist
Spicewood Springs Animal Hospital
04.2016 - 06.2017
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Office Manager
South First Pet Hospital
03.2010 - 04.2016
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Hired and trained all staff
Veterinary Assistant
Glencairn Animal Clinic
08.1999 - 02.2010
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX12.2023
Skills
- Veterinary Medical Records Software
- Record Request Management
- Attention to Detail
- Customer Service
Certification
Fear Free Certified
Timeline
Veterinary Receptionist
Emergency Animal Hospital Of Crystal Falls
04.2022 - 01.2024
Veterinary Receptionist
Central Texas Veterinary Specialty Hospital
01.2019 - 05.2021
Veterinary Receptionist
Spicewood Springs Animal Hospital
08.2018 - Current
Lead Veterinary Receptionist
Fairfield Animal Hospital
07.2017 - 08.2018
Veterinary Receptionist
Spicewood Springs Animal Hospital
04.2016 - 06.2017
Office Manager
South First Pet Hospital
03.2010 - 04.2016
Veterinary Assistant
Glencairn Animal Clinic
08.1999 - 02.2010
Bachelor of Science - Psychology
Sam Houston State University
Fear Free Certified
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