Amanda Silver
Sicklerville,NJ
Summary
Accomplished Personal Care Assistant at NjPPP, adept in compassionate caregiving. Enhanced client well-being and quality of life through personalized care strategies and effective communication. Successfully managed finances, medical records, household tasks and medication administration. Demonstrated adaptability under pressure, tact and diplomacy achieving a 99% client satisfaction rate. Skilled in building strong client rapport and ensuring compliance with care plans. Strongly proficient in other areas including exceptional customer service, retail/food industry management, cash and inventory management, training, scheduling and delegation skills as well as professional email, telephone and written communication skills. Tech savvy and always willing to expand my knowledge.
Overview
27
27
years of professional experience
Work History
Personal Care Assistant
NjPPP
Sicklerville, NJ
04.2017 - Current
- Assisted clients with daily living activities such as errands, bathing, dressing, grooming, hygiene and mobility while promoting safety, independence and comfort.
- Provided compassionate support and companionship to enhance emotional well-being and quality of life.
- Administered medication and monitored health status, ensuring compliance with care plans.
- Communicated effectively with healthcare professionals and program staff to coordinate client care needs.
- Maintained accurate documentation of client progress, medical history and care activities for quarterly review.
- Developed personalized care strategies based on individual client preferences and requirements.
- Assisted with meal planning/preparation and monitored intake to help patients achieve nutritional objectives.
- 15-20+ inbound/ outbound calls and emails as well as written documents handled professionally and accurately.
- Managed household chores efficiently, enabling clients to enjoy a clean, organized and safe living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Shift Manager; Store Manager in Training
Wawa Food Markets
Pine Hill, NJ
08.2003 - 03.2015
- Assisted in training and guiding team members on operational procedures and safety practices. Provided upper management with performance reviews and offered employees constructive feedback.
- Coordinated with suppliers to manage inventory levels, prepare for special promotions/sales and ensure stock availability. Regularly took inventory, placed delivery orders and neatly restocked product as needed.
- Handled customer complaints efficiently, resolved escalated customer concerns demonstrating strong problem-solving abilities, professional yet friendly demeanor and communication skills, and sustained a 95% satisfaction rate while adhering to company standards.
- Enhanced team performance, sales and customer satisfaction by delegating and assigning tasks effectively and offering clear guidance, expectations and followup. Excelled in every store role and consistently supported all departments as needed.
- Responsible daily for reconciliation of thousands of dollars between two safes and three cash registers, administering cash register refills as needed and processing Garda cash delivery intake.
- Demonstrated reliability, a strong work ethic and the ability to create a positive and pleasant work environment. Maintained a 100% passing grade on yearly food and health safety tests and surprise inspections.
Store Manager
Burger King
Havre De Grace, MD
01.1999 - 03.2003
- Managed store employees and daily operations successfully in fast-paced environment through proactive communication and positive feedback ensuring efficient store performance and customer satisfaction.
- Maintained proper product levels and inventory control for merchandise and organized backroom storage to facilitate effective ordering and stock rotation. Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures of registers and safe. Accurately completed bank transfers and cash orders.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Havre De Grace High School
Havre De Grace, MD05-2001
Skills
Expert level compassionate caregiving with 17 years experience
Company compliant care plan implementation, client case management, medical record management
First aid and safety knowledge
Ability to professionally tend to 15-20 daily inbound/ outbound telephone calls and emails, accurately completed and logged thousands of company, legal, financial and medical forms with 22 years experience and gained knowledge in doing so
Excellent customer service with many years of experience, extensive managerial experience, cash management, inventory and sales management
Time management and efficiency
Excellent communication, friendly and professional demeanor
Organization, bookkeeping, cataloging and memorization
Timeline
Personal Care Assistant
NjPPP
04.2017 - Current
Shift Manager; Store Manager in Training
Wawa Food Markets
08.2003 - 03.2015
Store Manager
Burger King
01.1999 - 03.2003
High School Diploma -
Havre De Grace High School