Amanda Silver Preas
Phoenix,AZ
Summary
Skilled restaurant team member looking to employ my abilities in communication, problem-solving and attention to detail in an elevated service role. Highly committed to providing enjoyable dining experiences to guests.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Floor Server Member's Grill
The Global Ambassador Hotel
11.2023 - Current
- Build strong, personalized relationships with members by remembering names, preferences, and special requests, creating a consistent and welcoming experience
- Demonstrated extensive knowledge of upscale food, wine, and all liquor offerings to enhance the dining experiences
- Adapted to fluctuating service pace, from high-volume rushes to slower periods, while consistently supporting team members and maintaining service standards
- Frequently requested by managers for events and extra shifts due to reliability and strong member rapport
- Anticipate member needs and exceed expectations by tailoring service to individual preferences and dining requests
- Create a sense of familiarity and comfort for all members and providing them with a positive atmosphere
- Demonstrate a sharp eye for detail to ensure every element is service from table settings to member-specific preferences is flawless and personalized
Floor Server & Maître D'
BUCK & RIDER (LGO HOSPITALITY)
01.2018 - 01.2023
- Maintain extensive knowledge on ever-changing fish and oyster menu
- Train new team members on product knowledge and restaurant culture
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Enhanced guest satisfaction by efficiently managing reservations and addressing customer inquiries.
Supervisor
Ingo's Tasty Food (LGO HOSPITALITY)
01.2021 - 01.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and team
- Continually monitored restaurant and took appropriate action to ensure food quality and service were up to standard
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Westview High School
Portland, OR06-2010
Skills
- Effective networking skills
- Strong attention to detail
- Proficient in managing multiple tasks
- Team-oriented approach
- Interpersonal communication skills
- Guest experience optimization
- Skilled in utilizing OpenTable features
- Experienced with Seven Rooms platform
- Effective communication
Timeline
Floor Server Member's Grill
The Global Ambassador Hotel
11.2023 - Current
Supervisor
Ingo's Tasty Food (LGO HOSPITALITY)
01.2021 - 01.2022
Floor Server & Maître D'
BUCK & RIDER (LGO HOSPITALITY)
01.2018 - 01.2023
High School Diploma -
Westview High School
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