Amanda Simms
Pleasant Hill,CA
Summary
I am an eager and enthusiastic individual with a proven track record of providing excellent customer service and administrative support, seeking to transition into the role of Orthodontics Front Office Assistant at Aubrey Barrett Orthodontics. Possessing strong organizational skills, a friendly demeanor, and a willingness to learn, I aim to contribute to the practice's success by delivering exceptional patient care and support to the front office team.
I am a dedicated and personable professional with 9 years of customer service and receptionist experience, seeking to leverage expertise in creating positive customer experiences into the role of Orthodontics Front Office Assistant at Aubrey Barrett Orthodontics. Proficient in managing multiple tasks, answering phones, scheduling appointments, handling payments, and verifying insurance. I am also skilled in Excel and adaptable to learning new systems. Excited to contribute to the team's mission of creating beautiful smiles through exceptional patient care.
Overview
8
8
years of professional experience
Work History
Recptionist / Hairstylist
Rare Byrd Salon
08.2023 - 02.2024
- Provided exceptional customer service to clients, ensuring a positive experience during their visits and interactions with the practice.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Developed loyal following of clients by providing high-quality services.
Hair Stylist / Receptionist
La De Da Salon
07.2022 - 05.2023
- Identified and addressed client concerns or issues promptly and effectively, finding solutions to meet their needs while adhering to practice policies and procedures.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
Hair Stylist / Receptionist
Salon 500
02.2021 - 06.2022
- Facilitated transportation to and from appointments.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Provided emotional support and companionship to clients.
- Organized successful in-store events to promote new product lines and engage potential clients.
Receptionist / Assistant
Artkiteks Hair Studio
03.2020 - 10.2020
- Quickly learned new software systems and procedures demonstrating flexibility in response to changing needs and priorities.
- Managed multi-line telephone system and greeted clients during salon visits.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
Licensed Beauty Advisor
Sephora
08.2019 - 03.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
LEX Salon Hairstylist / Receptionist
LEX Salon
04.2017 - 04.2019
- Answered phone calls and emails to schedule client appointments.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased revenue through effective customer service and inventory management.
Sales Associate
Target
06.2016 - 03.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Hot Topic
10.2015 - 01.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Prepared merchandise for sales floor by pricing or tagging.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Coursera
Coursera
Cosmetology License -
Royale College of Beauty
10.2016
High School Diploma -
Paloma Valley High School
06.2015
Skills
- Customer Service: Utilize 9 years of experience to provide exceptional customer service to patients, ensuring a positive experience during their visits and interactions with the practice
- Communication: Effectively communicate with patients, colleagues, and insurance companies, both verbally and in writing, to ensure clear understanding and smooth operations
- Organization: Manage multiple tasks efficiently, including scheduling appointments, handling payments, and verifying insurance, while maintaining accuracy and attention to detail
- Adaptability: Quickly learn new software systems and procedures related to orthodontic front office duties, demonstrating flexibility in response to changing needs and priorities
- Teamwork: Collaborate with the back office team to facilitate seamless patient care and ensure a cohesive workflow between the front and back office operations
- Problem-Solving: Identify and address patient concerns or issues promptly and effectively, finding solutions to meet their needs while adhering to practice policies and procedures
- Computer Skills: Proficient in Microsoft Excel and other office software, facilitating data entry, record-keeping, and report generation essential to front office responsibilities
Timeline
Recptionist / Hairstylist
Rare Byrd Salon
08.2023 - 02.2024
Hair Stylist / Receptionist
La De Da Salon
07.2022 - 05.2023
Hair Stylist / Receptionist
Salon 500
02.2021 - 06.2022
Receptionist / Assistant
Artkiteks Hair Studio
03.2020 - 10.2020
Licensed Beauty Advisor
Sephora
08.2019 - 03.2020
LEX Salon Hairstylist / Receptionist
LEX Salon
04.2017 - 04.2019
Sales Associate
Target
06.2016 - 03.2018
Sales Associate
Hot Topic
10.2015 - 01.2016
Coursera
Coursera
Cosmetology License -
Royale College of Beauty
High School Diploma -
Paloma Valley High School
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