Amanda Simpson
Valley Stream,NY
Summary
Seasoned leader with strong background in steering teams towards success. Possess significant experience in strategic planning, team motivation, and conflict resolution. Known for fostering positive work environments that encourage growth and productivity. Have positively impacted previous workplaces by instilling a culture of continuous improvement and collaboration.
Overview
18
18
years of professional experience
Work History
Correction Captain
NYC DEPARTMENT OF CORRECTIONS
09.2017 - Current
- Oversee the daily facility operations and provide leadership direction to correction officers ensuring staff members follow Corrections Policy and Procedures
- Work on different categories of inmates, such as APU, Enhanced Restraints, Punitive Segregation, Mental Observation, and New Admissions
- Ensure the facility's security, maintain inmates' safety, and enforce New York City laws and the Department of Corrections regulations
- Provide oversight in placing inmates within and outside the Department of Correction facility, including new admissions, hospital runs, scheduled activities, investigating incidents and discharges
- Operate emergency equipment, respond to medical, safety, security, and other emergency calls, manage scenes that could include physical altercations, restrain inmates, and de-escalate uncooperative inmates
- Ascertain adequate staffing by managing schedules, providing coverage for assignments as necessary, and administering employee labor agreements and Human Resources regulations
- Evaluate employee performance, conduct a formal and informal investigation for staff and initiate disciplinary actions when appropriate
- Communicate all information on the operation of the Department of Correction facilities among staff at all levels
- Prepare and review forms, logs, memos and other reports for completeness, accuracy, direction and follow-up action
Correction Officer
NYC DEPARTMENT OF CORRECTIONS
05.2011 - 09.2017
- Maintained custody care and security of inmates while enforcing the security department’s policies and procedures, guaranteeing order in the correctional institution and other places of detention
- Supervised inmate meals, visits, recreational programs, and other congregate activities and inspected assigned areas that can threaten safety and security
- Ensured prompt and appropriate assistance to inmates in the event of injury, illness and emotional trauma
- Accomplished forms and reports, updated log books, processed verbal orders, announcements and explanations to inmates, and made medical or psychiatric referrals recommendations
- Escorted inmates to and from the holding cells to the outside facility, including their transportation in departmental vehicles
- Preserved appropriate security and confidentiality of all information and departmental supplies and equipment
Medical Case Manager
Cerebral Palsy Associations of New York State
04.2007 - 05.2011
Education
Master of Public Administration -
John Jay College
06.2026
Bachelor of Science - Human Services
NYC College of Technology
01.2023
Associate in Applied Science - Multimedia Design/Computer Programming
Borough of Manhattan Community
08-2007
Skills
- Social Services
- Case Management
- Community Outreach
- Program Development
- Crisis Intervention
- Conflict Resolution
- Community Development
- Documentation & Recordkeeping
- Strategic Planning & Execution
- Customer Service
- Cross-Functional Leadership
- Program coordination
- Correctional law
- Employee coaching
- Mental health awareness
- De-escalation techniques
- Incident reporting
- Investigative skills
Earliercareerexperience
- Residential Supervisor, Service of the Underserved, 05/01/09, 05/01/11
- Medical Case Manager, Cerebral Palsy Associations of New York State, 04/01/07, 05/01/11
Skillsprofile
Provide clients with counseling and linkage with community services when appropriate and within the guidelines for service provision under the county’s contract requirements. Capable of performing assessments, assisting in resolving social problems impeding the client’s treatment, and aiding other health team members in understanding the psychosocial and emotional factors related to the client’s health problems., Able to respond to client and public inquiries regarding services available, documentation requirements, and other community resource options. Perform data entry and maintain system files and databases on clients, providers, and program services., Conscientious leader and team member with the ability to deal effectively with people having diverse social and economic backgrounds. Equipped with agile mental skills to determine solutions in high-stress and high-pressure environments.
Timeline
Correction Captain
NYC DEPARTMENT OF CORRECTIONS
09.2017 - Current
Correction Officer
NYC DEPARTMENT OF CORRECTIONS
05.2011 - 09.2017
Medical Case Manager
Cerebral Palsy Associations of New York State
04.2007 - 05.2011
Master of Public Administration -
John Jay College
Bachelor of Science - Human Services
NYC College of Technology
Associate in Applied Science - Multimedia Design/Computer Programming
Borough of Manhattan Community
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