Amanda Simpson
Bakersfield,CA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Excellent multitasking, planning, and communication skills. Committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Marriott Convention Center
Bakersfield, CA
02.2025 - Current
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Kept accurate records of guest transactions.
- Resolved customer complaints promptly and courteously.
- Verified accuracy of room rates and other charges during check-in process.
- Processed payments accurately and efficiently.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Computed bills, collected payments and made change for guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Kept records of room availability and guest accounts.
- Greeted, registered, and assigned rooms to hotel guests.
- Verified customer credit to establish a payment method.
- Issued room keys and escort instructions to bellhops.
- Posted incidental charges to ledgers.
- Input and confirmed reservations for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Contacted housekeeping or maintenance staff to report room or property issues.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Addressed customer needs in a timely manner.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Checked accuracy of documents before placing them in appropriate files.
- Consolidated outdated files to inactive storage, following guidelines and legal requirements.
- Generated reports related to document management activities.
- Prepared and organized files for storage, archiving, and retrieval.
- Scanned and filed forms, reports, correspondence and receipts.
Sales Associate
PetSmart
Bakersfield
05.2022 - 02.2025
- Greet customers and provide exceptional customer service.
- Help customers find specific products, answer questions and offer product advice.
- Engage with customers in friendly, professional dialogue to determine needs.
- Perform cashier duties such as collecting payments and providing accurate change.
- Develop trusting relationships with customers by making personal connections.
- Assess customer needs to provide assistance and information on product features.
- Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Train new team members in cash register operation, stock procedures and customer services.
Customer Service Representative
Milan Institute of Cosmetology
Bakersfield, CA
01.2019 - 03.2020
- Assisted customers in making payments on accounts.
- Scheduled appointments for the student salon, educational programs, and financial aid.
- Upheld strict quality control policies and procedures during customer/client interactions.
- Escalated customer concerns, salon issues and inventory requirements to supervisors.
- Set up and updated customer profiles.
- Trained new employees on procedures and policies to maximize team performance.
- Made outbound calls to students and clients.
- Provided administrative support for multiple departments within the organization.
- Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
Education
Cosmetology License -
Milan Institute of Cosmetology
Bakersfield, CA08.2017
High School Diploma -
Independence High School
Bakersfield, CA05.2011
Some College (No Degree) - General Studies
Bakersfield College
Bakersfield, CASkills
- Time Management
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Multitasking and Prioritization
- Data Entry and Maintenance
- Verbal and Written Communication
- Customer Account Management
- Call Documentation
- Efficient and Detail-Oriented
- Customer Service
- Document Editing
- Clerical Support
- Technologically Savvy
- Inbound and Outbound Calling
- Building Customer Trust and Loyalty
- Microsoft Office
- File Management
- Critical Thinking
- Reservation management
- Teamwork and collaboration
- Billing procedures
- Invoicing and billing
- Hospitality services
- Charge posting
- Active listening
- Check-in and Check-out procedures
- Document management
- Conflict resolution
- Cash handling
- Front desk operations
- Payment processing
- Problem-solving
Timeline
Front Desk Agent
Marriott Convention Center
02.2025 - Current
Sales Associate
PetSmart
05.2022 - 02.2025
Customer Service Representative
Milan Institute of Cosmetology
01.2019 - 03.2020
Cosmetology License -
Milan Institute of Cosmetology
High School Diploma -
Independence High School
Some College (No Degree) - General Studies
Bakersfield College
Similar Profiles
AUDIS JOSEPHAUDIS JOSEPH
Front Desk Receptionist at Springhill Suites By MarriottFront Desk Receptionist at Springhill Suites By Marriott
vicky Riveravicky Rivera
Banquet Server at Courtyard by Marriott Austin Downtown/Convention CenterBanquet Server at Courtyard by Marriott Austin Downtown/Convention Center
Noe FloresNoe Flores
Guest Environment Expert at Gaylord Resort And Convention Center By MarriottGuest Environment Expert at Gaylord Resort And Convention Center By Marriott
Bryson LeLouisBryson LeLouis
Process Assistant MIT2 at Amazon LLCProcess Assistant MIT2 at Amazon LLC
Donalyn PilloraDonalyn Pillora
RN at Mercy Hospital of BakersfieldRN at Mercy Hospital of Bakersfield