Amanda Sims
Altha,Florida
Summary
Dynamic and results-oriented professional with extensive experience as a Medical Office Receptionist. Excelled in improving patient satisfaction and office productivity through exceptional organizational and time management skills. Proficient in Microsoft Office and insurance verification. Demonstrated a proven track record of handling high call volumes and billing tasks with efficiency and a positive demeanor.
Overview
15
15
years of professional experience
Work History
Receptionist
TMH Physician Partners
10.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Calhoun County School District
08.2020 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled assignments independently with good judgement and critical thinking skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Medical Office Receptionist
Marianna Pediatric Associates
08.2007 - 05.2019
- Assisted with medical coding and billing tasks.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
Education
Associate of Arts -
Chipola College
Marianna, FLSkills
- Organization skills
- Insurance Verification
- Claim submission
- Denial Management
- Time Management
- Telephone skills
- Data Entry
- Microsoft Office
- Customer Service
- Administrative Support
Timeline
Receptionist
TMH Physician Partners
10.2021 - 05.2022
Receptionist
Calhoun County School District
08.2020 - 10.2021
Medical Office Receptionist
Marianna Pediatric Associates
08.2007 - 05.2019
Associate of Arts -
Chipola College
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