Summary
Overview
Work History
Education
Skills
Certification
Career Experience
Timeline
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Amanda Siodlarz

Amanda Siodlarz

Oconomowoc,Wisconsin

Summary

Resourceful and innovative Instructional Designer with over 5 years of experience in training, e-learning, and curriculum development for wide variety of cultural and professional backgrounds.


Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.


Instructional design professional with history of creating impactful learning solutions. Known for collaborating effectively with cross-functional teams to achieve educational goals. Reliable and adaptable, with key skills in curriculum development and e-learning technologies.

Overview

20
20
years of professional experience

Work History

Instructional Designer

Batteries Plus Corporate
06.2021 - Current
  • Targeted diverse learning modalities in development of new course content and training programs.
  • Designed course materials and supported implementation.
  • Planned and monitored implementation of technology-based learning programs.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve associates learning goals.
  • Developed workforce training programs to improve organizational efficiency.
  • Provided coaching and mentoring to employees.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Built and maintained professional relationships with vendors and suppliers.
  • Enhanced e-learning experience by designing interactive and engaging instructional materials.
  • Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
  • Serve as LMS Administrator and primary support contact for all eLearning platforms, managing course uploads, user permissions, troubleshooting, and reporting.

Senior Device Repair Technician

Batteries Plus Corporate
01.2018 - Current
  • Performed logic board repairs involving micro soldering
  • Consistently top productivity performer reported on a daily/weekly/monthly basis
  • Crosstrain current and new employees on basic repairs along with advanced micro soldering techniques
  • Traveled to store locations to train store associates in device repair along with microscope training
  • Oversaw repair technician daily inbound device tracking to make sure devices meet or exceed customer commit dates
  • Effectively working with Category Management, Product Management and executive team on new projects and training objectives
  • Learned to read and define schematics of logic board components to properly diagnose issues with mobile devices and tablets
  • Compiled Master Technician's Department (ARO) Metrics involving: Revenue/COGS/Contribution Margins, inbound/outbound shipments, freight charges, and on time/late deliveries from stores and internal ARO department

ARO Inventory Specialist

Batteries Plus Corporate
10.2017 - Current
  • Inventory control, shipping, receiving

Device Repair Technician

Batteries Plus Corporate
01.2017 - Current
  • Performed daily repair work on mobile devices and tablets (screens, batteries, charge ports, lcd's, other small components)
  • Compiled all technician productivity metrics in daily, weekly, and monthly intervals
  • Within 6 months learned all micro soldering repairs (IC's, Charge Ports, Small Components)

Lead Trainer for Device Repair & Key Fob

Batteries Plus Corporate
01.2019 - 06.2021
  • Lead 4-day Device Repair and Key Fob training once a month for all new franchise owners, new managers & assistant managers, trusted advisors, and new corporate employees
  • Instruct trainees on Device Repair ARO Methodology for smartphone and tablet repair
  • Determine CTIA WISE Level 2 Certification
  • Instruct trainees to correctly cut keys and program key fob remote via Hotwire and Smartbox tools
  • Partner with management and cross-functional departments (Product Management, Category Management, Purchasing, QA) to identify issues that need resolution through training
  • Develop and maintain training material for on-site and virtual training sessions
  • Utilize a variety of training methodologies, techniques, concepts, learning tools and practices to ensure maximum effectiveness of the programs
  • Oversee training staff resources during multi-day device repair training sessions
  • Ensure training staff follows training curriculum, process and procedures
  • Reports feedback to management
  • Build device repair manuals and develop videos for educational training for our stores within the key fob and device repair programs and help with other department video content
  • Travel to stores to perform one-on-one retraining and certification sessions for Device Repair and or Key Fob when needed
  • Coordinate and lead device repair and key fob virtual training sessions; including scheduling and setting prerequisite training and experience criteria
  • Report to associate's training progress to management and franchise owners to assist their decision making
  • Follow and demonstrate proper safety rules, regulations and techniques, tool usage, proper PPE
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.

4-Keeps
06.2015 - 10.2017
  • Competent at checking identification of customers to verify age requirements
  • Skilled in cleaning glasses, utensils, and bar equipment
  • Documented success in mixing, garnishing and serving drinks to guests in keeping with employer's specifications
  • Proven ability to assess, anticipate and meet multiple guests' requirements simultaneously while maintaining high standards of quality
  • Hands-on experience in keeping the bar stocked and sanitized
  • Able to adhere to state and company standards for serving beverages
  • Known for providing true hospitality and guest services
  • Special talent for adapting to different personalities of guests and co-workers without losing attention
  • Adept at balancing cash receipts, generating bills and collecting money for drinks served

Inventory Analyst

HB Performance Systems
07.2014 - 07.2015
  • Tracked and processed purchase orders in the ERP system
  • Ran inventory reports to cross reference what was currently in stock, what had been ordered, and what is pending
  • Coordinated with Procurement to order additional parts (as needed)
  • Coordinated with the Sales Team to ensure inventory availability
  • Updated BOM for drawings for technicians assembling these components
  • Assisted with updating all teams on order status, delivery time frames, and delay updates
  • Completed data entry for purchase order and shipping specifications
  • Started as a purchasing intern in July 2014, promoted to Inventory Analyst in December 2014

Education

Associates of Arts and Sciences -

University of Wisconsin Waukesha
01.2007

High School Diploma -

Mukwonago High School
01.2004

Skills

  • Time Management
  • Customer Focus
  • Vendor Relationship
  • Results Driven
  • Strategic Planning Management Proficiency
  • Client Relationships
  • Verbal Communication
  • Course Materials Development
  • Industry Best Practices
  • Instructional Strategies
  • Training Program Development
  • New Employee Onboarding
  • Implementation Support
  • Learning Management System (LMS)
  • Learning strategies
  • Instructional strategies
  • Storyboarding
  • E-learning design
  • Course material creation
  • Training program development
  • Video editing
  • LMS administration
  • Interactive design
  • Curriculum design

Certification

  • Apple Certified Technician (ACiT) 7/13/18
  • Apple Service Fundamentals (prerequisite for the ACiT) 6/18/18
  • Articulate Storyline & RISE
  • Camtasia 101,201,& 301
  • Docebo LMS Administration
  • Cornerstone LMS Admistration
  • Adobe Creative Cloud
  • Visme

Career Experience

  • Strong work ethic, professional demeanor, and great initiative
  • Energetic, result-oriented team-player eager to bring my administrative skills to a growing company
  • Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; along with a high level of adaptability
  • Detail-oriented and driving in problem solving and managing daily office responsibilities
  • Enthusiastic and well-organized with education and knowledge in data entry, schedule management, and time management

Timeline

Instructional Designer

Batteries Plus Corporate
06.2021 - Current

Lead Trainer for Device Repair & Key Fob

Batteries Plus Corporate
01.2019 - 06.2021

Senior Device Repair Technician

Batteries Plus Corporate
01.2018 - Current

ARO Inventory Specialist

Batteries Plus Corporate
10.2017 - Current

Device Repair Technician

Batteries Plus Corporate
01.2017 - Current

4-Keeps
06.2015 - 10.2017

Inventory Analyst

HB Performance Systems
07.2014 - 07.2015

High School Diploma -

Mukwonago High School

Associates of Arts and Sciences -

University of Wisconsin Waukesha

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