AMANDA S JOHNS
Bryceville
Summary
Bringing 16+ years of experience in medical office administration, adept in patient scheduling, billing and payment collections, re-coding coding errors, IT troubleshooting, insurance pre-authorizations and verification, and inventory management. Notable career achievements include seamless transition to paperless office system, significantly reducing monthly expenses. I am highly passionate about healthcare innovation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CHFM In-Basket Panel Specialist Team
UF Health JPI
04.2024 - Current
- Aided interviewing process of potential candidates for employment
- Manage all time off requests for team of 9 employees, ensuring adequate staffing levels and seamless business operations.
- Investigated and resolved timecard issues, including missed punches and incorrect shift entries.
- Conducted hands on training for new recruits on department processes.
- Liaison between the team and higher management.
- Responsible for managing, screening all in-basket messages utilizing standing orders and triage protocols. (Referrals, MyChart questions/responses, refill request)
- Ensure timely and efficient responses to all in-basket tasks based on department and practice guidelines.
- Obtains appropriate input and direction from the provider as needed to determine the best clinical course of action for specific in basket tasks.
- Routes tasks appropriately.
- Insurance verification/Updating Insurance to ensure timely referral processing.
- Team Lead since 07/2025
Team Lead
UF Health JPI Cardiology
10.2023 - 04.2024
- Aided interviewing process of potential candidates for employment
- Liaison between the team and higher management.
- Managed the end-to-end inventory process for emergency medications, including auditing for expirations dates and ordering replacements, which ensured compliance and patient safety.
- Collaborated with the compliance team to prepare for internal and external audits, ensuring a seamless and successful review process.
- Collaborated with team members to resolve complex issues, contributing to a more cohesive and productive work environment.
- Managed complex provider calendars, including real-time adjustments for urgent patient needs and blocking time for administrative duties.
- Executed precise inventory management for all clinical and clerical supplies, ensuring consistent availability for staff.
- Facilitated patient access to patient assistance program, reducing financial barriers and ensuring continuity of care.
- Supervised the collection, packaging, and storage of biohazardous materials, ensuring a zero-incident safety record.
- St Mary's Cardiology
Office Manager
Precision Chiropractor Clinic
05.2023 - 09.2023
- Credentialing and contracting with insurance companies.
- Billing Medicare by using Office Ally Collections
- EMR ChiroTouch
- Overseeing day-to-day office needs
Practice Supervisor
Millennium Physician Group
11.2019 - 05.2023
- Directed all operational and administrative functions for multi-site practice, implementing standardized procedures that improved workflow and compliance across all locations with over 50 employees.
- Resolved complex employee relations issues by thoroughly investigating incidents and initiating appropriate disciplinary actions, ensuring a fair and compliant process.
- Provided meticulous support for HCC and quality measure reporting, which resulted in improved data accuracy and successful compliance with CMS and other regulatory requirements.
- Provided comprehensive support to multiple physicians, handling clinical and clerical needs to ensure seamless daily operations.
- Generated monthly, quarterly, and annual budget reports for senior leadership, ensuring alignment with strategic goals.
- Multi Nassau County offices.
Front Desk Lead
Oceanway Medical Center
09.2008 - 11.2019
- Monthly capitative Medicaid reports
- Overseen collection of patient fees and copays to ensure proper processing
- Handled billing inquiries
- Created standardized provider scheduling templates to optimize daily schedules for maximum productivity
- Collaborated with clinical and administrative teams to investigate and resolve patient conflicts/issues promptly
- Overseen patient intake, check in, and checkout processes to ensure efficiency and manage wait times
- Coordinated appointments to ensure appropriate scheduling blocks and manage scheduling gaps
- Manage phone calls, messages, mail, and other administrative duties to maintain office organization
- Identified areas for improvement within the department and implemented solutions.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH04.2026
High School Diploma - undefined
Baker County High School
MacClenny, FL01.2000
Skills
- Knowledgeable in Medicare quality measures and HCC reports
- Knowledgeable in Cover My Meds, Rad MD, Evicore
- Knowledgeable in up-to-date CMS guidelines
- Availity, Navient, UHC, Humana Military
- Microsoft Office, ADP, Kronos
- EMR’s- Epic, Athena, Nextgen, Citrix, limited knowledge in E-Clinicals
- Efficient in PNL and Budgeting Reports
- Team Leadership and Development
Certification
Concorde Career Institute – NHA CCMA
Timeline
CHFM In-Basket Panel Specialist Team
UF Health JPI
04.2024 - Current
Team Lead
UF Health JPI Cardiology
10.2023 - 04.2024
Office Manager
Precision Chiropractor Clinic
05.2023 - 09.2023
Practice Supervisor
Millennium Physician Group
11.2019 - 05.2023
Front Desk Lead
Oceanway Medical Center
09.2008 - 11.2019
High School Diploma - undefined
Baker County High School
Bachelor of Science - Health Administration
Southern New Hampshire University
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