Amanda Skeens

Work History

Bank of America

Phoenix, AZ

04.2019 - 12.2022

Created and drove talent acquisition and job placement strategies to attract diverse candidates.
Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Completed talent acquisition for 100 internal and external placements
Created and drove talent acquisition and job placement strategies to attract diverse candidates
Reviewed employment applications and background check reports to facilitate hiring process

Bank of America

Phoenix, AZ

06.2017 - 04.2019

Assessed credit risk and analyzed financial statements.
Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Contacted customers and requested financial documentation.
Improved understanding of financial statements, which helped in assessing risk.
Conducted financial analysis for accounts over $100k
Maintained energy and enthusiasm in fast-paced environment
Performed credit reviews on corporations to assess financial conditions
Made decisions and recommendations about extending lines of credit
Gathered loan documentation for underwriting
Reviewed customer files on regular basis to make sure receivables were in sound condition
Complied with internal controls and government regulations

Bank Of America

Phoenix, AZ

02.2016 - 06.2017

Maintained strict confidentiality with all personal data as per company guidelines.
Viewed reports regularly to make sure processing was conducted efficiently.
Prepared claims through careful research, application of commercial credit card knowledge and decision-making abilities.
Interacted with clients and employees, which helped cultivate positive working relationships.
Reviewed 50+ financial claims daily.
Demonstrated respect, friendliness and willingness to help wherever needed.
Conducted research, gathered information from multiple sources and presented results.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Increased customer satisfaction by resolving issues.
Resolved problems, improved operations and provided exceptional service.

Bank of America

Phoenix, AZ

10.2013 - 02.2016

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Answered average of 45 calls per day addressing customer inquiries, solving problems and providing product information.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Worked flexible hours across night, weekend and holiday shifts