Amanda Slaton
Medford,OR
Summary
Inspiring leader and analytical problem-solver adept at fostering teamwork, motivation, and exceptional customer relations. Possesses strong relationship-building skills and a talent for independent decision-making and sound judgment, contributing positively to company achievements. Committed to utilizing training, monitoring, and morale-boosting techniques to drive employee engagement and elevate performance levels.
Overview
21
21
years of professional experience
Work History
Customer Service, Billing and Software Director
Southern Oregon Practice Management
08.2023 - Current
- Key contributor to shaping and realizing the vision for our proprietary Electronic Health Record (EHR) software.
- Developed and lead a high-performing, successful, multi-specialty team consisting of customer service managers, billing managers and revenue cycle managers, by providing mentorship, guidance, and opportunities for professional growth.
- Enabled seamless cross-functional collaboration to enhance organizational decision-making processes.
- Strengthened team synergy through consistent communication, strategic goal-setting, and thorough performance assessments.
- Ensured strict adherence to HIPAA regulations while overseeing the management of confidential patient data. Enhanced security protocols to safeguard sensitive information.
- Optimized billing procedures by deploying streamlined workflows and leveraging cutting-edge software solutions.
Billing Manager
Southern Oregon Practice Management
01.2020 - 08.2023
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Office Manager
Southern Oregon Chiropractic And Wellness Clinics
05.2015 - 01.2020
- Collaborated closely with a team of 10-15 alternative care providers to ensure comprehensive patient care both pre- and post-appointment.
- Maintained stringent regulatory compliance, ensuring adherence to healthcare regulations, laws, and standards.
- Enhanced office efficiency by introducing optimized filing systems and organizational tactics. Monitored daily productivity, fine-tuning workflows for heightened personnel performance.
- Revamped check-in and check-out procedures, accelerating service and elevating guest satisfaction ratings.
- Managed guest grievances adeptly, preserving positive client rapport for future engagements.
- Fostered robust communication channels within the team, enhancing decision-making and problem-solving capacities.
Zone Merchandise Supervisor
Walmart
04.2009 - 07.2014
- Implemented daily operational protocols to ensure store cleanliness, sufficient stock levels, and optimal organization.
- Updated weekly work schedules, considering anticipated customer traffic, promotional activities, and individual staff proficiencies.
- Provided staff with training on managing difficult customers and navigating challenging scenarios effectively.
- Analyzed data concerning inventory, sales, and other metrics, identifying trends and presenting insights to senior management for informed decision-making.
- Conducted cross-training initiatives to enhance team versatility and productivity.
- Ensured a professional, orderly, and safe environment for both employees and customers.
General Store Manager
PRB Management, Taco Bell
07.2003 - 06.2008
- Led a team honored with the company's highest-ever CER score (Champs Excellence Review), achieving an outstanding 98% rating.
- Maximized profitability through meticulous management of food, beverage, and labor expenses.
- Crafted sales forecasts and schedules aligned with productivity goals.
- Crafted sales forecasts and schedules aligned with productivity goals.
- Cultivated a team that delivered welcoming, top-notch service while upholding company policies and initiatives.
Education
High School Diploma -
Atwater High School
Atwater, CA06.1995
Skills
- Staff Development
- Project Coordination
- Business Administration
- Organizational Development
References
Ybeth Carsola
(530) 859-5130
(Worked closely for past 5 years, member of my team)
Tia Adachi
(541) 816-7332
(Previous supervisor)
Erica Rennick
(541) 200-5447
(Personal friend)
Timeline
Customer Service, Billing and Software Director
Southern Oregon Practice Management
08.2023 - Current
Billing Manager
Southern Oregon Practice Management
01.2020 - 08.2023
Office Manager
Southern Oregon Chiropractic And Wellness Clinics
05.2015 - 01.2020
Zone Merchandise Supervisor
Walmart
04.2009 - 07.2014
General Store Manager
PRB Management, Taco Bell
07.2003 - 06.2008
High School Diploma -
Atwater High School
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