Amanda Slaton
Medford,OR
Summary
Inspiring leader and analytical problem-solver adept at fostering teamwork, motivation, and exceptional customer relations. Possesses strong relationship-building skills and a talent for independent decision-making and sound judgment, contributing positively to company achievements. Committed to utilizing training, monitoring, and morale-boosting techniques to drive employee engagement and elevate performance levels.
Overview
21
21
years of professional experience
Work History
Customer Service, Billing and Software Director
Southern Oregon Practice Management
Medford, OR
08.2023 - Current
- Key contributor to shaping and realizing the vision for our proprietary Electronic Health Record (EHR) software.
- Developed and lead a high-performing, successful, multi-specialty team consisting of customer service managers, billing managers and revenue cycle managers, by providing mentorship, guidance, and opportunities for professional growth.
- Enabled seamless cross-functional collaboration to enhance organizational decision-making processes.
- Strengthened team synergy through consistent communication, strategic goal-setting, and thorough performance assessments.
- Ensured strict adherence to HIPAA regulations while overseeing the management of confidential patient data. Enhanced security protocols to safeguard sensitive information.
- Optimized billing procedures by deploying streamlined workflows and leveraging cutting-edge software solutions.
Billing Manager
Southern Oregon Practice Management
Medford, OR
01.2020 - 08.2023
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Office Manager
Southern Oregon Chiropractic And Wellness Clinics
Medford, OR
05.2015 - 01.2020
- Collaborated closely with a team of 10-15 alternative care providers to ensure comprehensive patient care both pre- and post-appointment.
- Maintained stringent regulatory compliance, ensuring adherence to healthcare regulations, laws, and standards.
- Enhanced office efficiency by introducing optimized filing systems and organizational tactics. Monitored daily productivity, fine-tuning workflows for heightened personnel performance.
- Revamped check-in and check-out procedures, accelerating service and elevating guest satisfaction ratings.
- Managed guest grievances adeptly, preserving positive client rapport for future engagements.
- Fostered robust communication channels within the team, enhancing decision-making and problem-solving capacities.
Zone Merchandise Supervisor
Walmart
Medford, OR
04.2009 - 07.2014
- Implemented daily operational protocols to ensure store cleanliness, sufficient stock levels, and optimal organization.
- Updated weekly work schedules, considering anticipated customer traffic, promotional activities, and individual staff proficiencies.
- Provided staff with training on managing difficult customers and navigating challenging scenarios effectively.
- Analyzed data concerning inventory, sales, and other metrics, identifying trends and presenting insights to senior management for informed decision-making.
- Conducted cross-training initiatives to enhance team versatility and productivity.
- Ensured a professional, orderly, and safe environment for both employees and customers.
General Store Manager
PRB Management, Taco Bell
Sacramento, CA
07.2003 - 06.2008
- Led a team honored with the company's highest-ever CER score (Champs Excellence Review), achieving an outstanding 98% rating.
- Maximized profitability through meticulous management of food, beverage, and labor expenses.
- Crafted sales forecasts and schedules aligned with productivity goals.
- Crafted sales forecasts and schedules aligned with productivity goals.
- Cultivated a team that delivered welcoming, top-notch service while upholding company policies and initiatives.
Education
High School Diploma -
Atwater High School
Atwater, CA06.1995
Skills
- Staff Development
- Project Coordination
- Business Administration
- Organizational Development
References
Ybeth Carsola
(530) 859-5130
(Worked closely for past 5 years, member of my team)
Tia Adachi
(541) 816-7332
(Previous supervisor)
Erica Rennick
(541) 200-5447
(Personal friend)
Timeline
Customer Service, Billing and Software Director
Southern Oregon Practice Management
08.2023 - Current
Billing Manager
Southern Oregon Practice Management
01.2020 - 08.2023
Office Manager
Southern Oregon Chiropractic And Wellness Clinics
05.2015 - 01.2020
Zone Merchandise Supervisor
Walmart
04.2009 - 07.2014
General Store Manager
PRB Management, Taco Bell
07.2003 - 06.2008
High School Diploma -
Atwater High School