Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Small

Purcellville,VA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server Shift Leader

Camino Real
03.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Administrative Manager

Valley Structures Martinsburg
04.2021 - Current
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Verified customer information for orderly, up-to-date online systems.
  • Organized and updated databases, records and other information resources.

Server Supervisor

Rodeos Mexican Grill
01.2020 - 01.2021
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Enforced compliance with uniform and personal presentation standards.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Front of House Manager

Bon Chon Chicken
01.2019 - 01.2021
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Front of House Manager

Monks Bbq Llc
01.2018 - 01.2019
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.

Education

Undergraduates Degree - Social Work

Southern New Hampshire University
Hooksett, NH

Skills

  • Safe Handling Standards
  • Credit Card Transaction Processing
  • Special Requests and Substitutions
  • High-Volume Dining
  • HR Support
  • Verbal and Written Communication
  • Printing Materials
  • Administrative Support
  • Customer Satisfaction
  • Policy and Procedure Modification
  • Purchasing Quotes
  • Written Communication
  • Guest Relations
  • Merchandise Display
  • Acquire New Business
  • Multitasking Strengths
  • Signage Changes
  • Sales and Marketing
  • Answering Customer Questions
  • Sales Expertise
  • Inventory Pricing
  • Role Modeling
  • Coaching and Training
  • Waiting Tables
  • Developing Rapport with Guests
  • Hospitality Management
  • Delegating Assignments and Tasks
  • Front of House Management
  • Storage Organization
  • Staff Scheduling
  • Sanitizing Requirements
  • Resolving Disputes
  • Counting Money
  • Professional Relationships
  • Liquor Law Compliance

Certification

  • SERVE SAFE MANAGEMENT Training - 5 YEARS
  • ABC MANAGEMENT Training - 5 YEARS
  • ETIPS CERTIFIED Training - 5 YEARS

Timeline

Server Shift Leader

Camino Real
03.2022 - Current

Administrative Manager

Valley Structures Martinsburg
04.2021 - Current

Server Supervisor

Rodeos Mexican Grill
01.2020 - 01.2021

Front of House Manager

Bon Chon Chicken
01.2019 - 01.2021

Front of House Manager

Monks Bbq Llc
01.2018 - 01.2019

Undergraduates Degree - Social Work

Southern New Hampshire University

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Amanda Small