Amanda Small
Purcellville,VA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Camino Real
Berryville, VA
03.2022 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Administrative Manager
Valley Structures Martinsburg
Martinsburg, WV
04.2021 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Verified customer information for orderly, up-to-date online systems.
- Organized and updated databases, records and other information resources.
Server Supervisor
Rodeos Mexican Grill
Lovettsville, VA
01.2020 - 01.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Liaised between servers and upper management to address issues and manage challenges.
- Enforced compliance with uniform and personal presentation standards.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Front of House Manager
Bon Chon Chicken
Leesburg, VA
01.2019 - 01.2021
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Front of House Manager
Monks Bbq Llc
Purcellville, VA
01.2018 - 01.2019
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
Education
Undergraduates Degree - Social Work
Southern New Hampshire University
Hooksett, NHSkills
- Safe Handling Standards
- Credit Card Transaction Processing
- Special Requests and Substitutions
- High-Volume Dining
- HR Support
- Verbal and Written Communication
- Printing Materials
- Administrative Support
- Customer Satisfaction
- Policy and Procedure Modification
- Purchasing Quotes
- Written Communication
- Guest Relations
- Merchandise Display
- Acquire New Business
- Multitasking Strengths
- Signage Changes
- Sales and Marketing
- Answering Customer Questions
- Sales Expertise
- Inventory Pricing
- Role Modeling
- Coaching and Training
- Waiting Tables
- Developing Rapport with Guests
- Hospitality Management
- Delegating Assignments and Tasks
- Front of House Management
- Storage Organization
- Staff Scheduling
- Sanitizing Requirements
- Resolving Disputes
- Counting Money
- Professional Relationships
- Liquor Law Compliance
Certification
- SERVE SAFE MANAGEMENT Training - 5 YEARS
- ABC MANAGEMENT Training - 5 YEARS
- ETIPS CERTIFIED Training - 5 YEARS
Timeline
Server Shift Leader
Camino Real
03.2022 - Current
Administrative Manager
Valley Structures Martinsburg
04.2021 - Current
Server Supervisor
Rodeos Mexican Grill
01.2020 - 01.2021
Front of House Manager
Bon Chon Chicken
01.2019 - 01.2021
Front of House Manager
Monks Bbq Llc
01.2018 - 01.2019
Undergraduates Degree - Social Work
Southern New Hampshire University