Amanda S. Merrifield

Began as a job specialist and was promoted to job specialist II. Worked with individuals with disabilities to teach them life skills and help them obtain employment. In addition, completed billing for DRS.

• Duties: Admitting patients, processing intake paperwork, phone triage, inventory, processing referrals.

• Duties: Scheduled appointments, showed apartments, customer service, billing.

• Duties: Incoming calls for a major health insurance company, customer service, assisted with benefits, fulfillment, search and assign provider, prescription drugs. Navigated cases through hip/knee replacements, assigned home health, skilled nursing facility, weekly progress reports, assisted members in scheduling appointments.

• Duties: Scheduled appointments for multiple providers, patient concerns and questions, communication with nursing staff, refill requests

• Duties: Guest service, count and manage money, attend to fitting rooms, cash office operator, basic accounting.

• Duties: Schedule procedures, all incoming and outgoing fax, prepare patients for surgery, customer service, some billing, insurance verification.