Amanda Smith
Des Moines,IA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly a highly competitive environment.
Overview
1
1
Certification
7
7
years of post-secondary education
7
7
years of professional experience
Work History
General Manager
Wendy's
Clive, Iowa
08.2023 - Current
- Managed Wendy's restaurant operations across dining room, drive-thru, and kitchen areas.
- Scheduled crew shifts and adjusted staffing for daily Wendy's service needs.
- Trained team members on Wendy's food safety and service standards.
- Monitored cash handling, deposits, and register procedures.
- Oversaw inventory ordering, storage, and product rotation.
- Resolved customer concerns and supported positive guest experiences.
- Enforced cleanliness, sanitation, and workplace safety practices.
- Conducted recruitment and coaching sessions for crew members at Wendy's to enhance performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager of Operations
Casey's
Des Moines, IA
01.2020 - 08.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw inventory ordering, storage, and product rotation.
- Tracked monthly sales to generate reports for business development planning.
- Resolved customer concerns and supported positive guest experiences.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Trained employees on duties, policies and procedures.
- Enforced cleanliness, sanitation, and workplace safety practices.
- Administered employee discipline through verbal and written warnings.
- Monitored cash handling, deposits, and register procedures.
Education
Certificate - Food Safety
Servsafe
11.2024 - 11.2029
Associates - Computer And Information Sciences
Vatterott College
Des Moines, IA 01.2002 - 10.2003
Skills
- Food safety regulations
- Sanitation standards
- Quality assurance
- Inventory control
- Budgeting and cost control strategies
- Product costing
- Microsoft Excel
- Database management
- Business development
- Team leadership
- Staff training and development
- Performance evaluations
- Customer service
- Interpersonal skills
- Goal setting
Certification
- Servsafe
Timeline
Certificate - Food Safety
Servsafe
11.2024 - 11.2029
General Manager
Wendy's
08.2023 - Current
General Manager of Operations
Casey's
01.2020 - 08.2023
Associates - Computer And Information Sciences
Vatterott College
01.2002 - 10.2003