AMANDA SMITH

• Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
• Taught new employees about the company's operations, policies, and services
• Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
• Followed through on all critical inter-departmental escalations to increase customer retention rates
• Order management
• Sale expertise
• Credit card processing
• Gift Card transactions
• In charge of Gift Card order processing and mailing
• Greeted customers and listened closely to problems described to determine solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

My position was eliminated November 2022 and I decided to take some time off to care for my 2 special need children.

I am currently exited to get back in the workforce looking for a new opportunity to use my past skills,and work experience to excel in the right company.