Amanda Smith
Laingsburg,MI
Summary
Skilled HR candidate offering 8+ years of progressive experience in human resources and various administrative roles. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency to accomplish company goals.
Overview
7
7
years of professional experience
Work History
Director of Human Resources/Director of Internship Program
Life Journey Psychological Services
2021.12 - 2023.08
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Coordinated work activities for executives, specialists and recruiting agents.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Created succession planning strategies to ensure leadership continuity and long-term success.
- Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Optimized workforce planning strategies to align staffing levels with business needs efficiently.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
Clinician Liaison
Specialty Eye Institute
2020.07 - 2021.12
- Communicate and build relationships with providers on behalf of SEI
- Deliver press or media releases in a public forum
- Attend and speak at meetings
- Act as a point of contact for providers and employee's of affiliate companies or organizations
- Research and write reports and other correspondence to facilitate communication
- Assist with company briefings
- Identify communication issues within their company or organization
- Work alongside other departments to aid in communication
- Keep a contacts list with relevant people from other agencies, companies or organizations
- Meet with people from other agencies, companies or organizations
- Foster positive relationships with other professionals in the industry.
Ophthalmology Surgical Coordinator
Specialty Eye Institute
2016.04 - 2020.07
- Collaborated with surgeons to ensure accurate and timely case prioritization and scheduling.
- Managed patients'' pre-operative requirements, reducing cancellations and rescheduling instances.
- Coordinated with insurance companies to secure necessary authorizations for scheduled surgeries.
- Maintained comprehensive surgical database, ensuring accurate record-keeping and easy access to essential information.
- Developed strong relationships with vendors to secure competitive pricing for supplies and equipment.
- Facilitated seamless communication between medical staff, administrative personnel, and patients for a well-coordinated surgical experience.
- Handled sensitive patient information with discretion, adhering strictly to HIPAA guidelines.
- Acted as a liaison between the ophthalmology department and other medical specialties, fostering cross-disciplinary collaboration for comprehensive patient care.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Perform any other duties assigned to accomplish the task at hand.
Education
Bachelor of Science - Biology
Central Michigan University
Mount Pleasant, MISkills
- Human Resources Administration
- Time Management
- Records Maintenance
- Onboarding, Training, and Development
- Strategy Development
- Employee Relations
- Program Development
- Employee Handbook Development
Timeline
Director of Human Resources/Director of Internship Program
Life Journey Psychological Services
2021.12 - 2023.08
Clinician Liaison
Specialty Eye Institute
2020.07 - 2021.12
Ophthalmology Surgical Coordinator
Specialty Eye Institute
2016.04 - 2020.07
Bachelor of Science - Biology
Central Michigan University
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